Collection Staff (Auto) - LTC

Maybank; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Maybank in Manila is seeking a Collection Assistant (Auto) to support the Asset Quality Management team by pursuing timely auto loan repayments and helping customers find workable payment solutions.

You will contact delinquent borrowers by phone, mail, SMS, and email; handle high value and large-balance accounts; maintain accurate records in the Loan Collection System; and coordinate with internal and external stakeholders to improve collection performance.

Qualifications

• Graduate of a 4-year business-related course.
• At least 2 years of collections experience.
• Good communication and negotiation skills.
• Results-oriented and customer-focused.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Perform collection activities and execute collection processes for assigned Auto Loan accounts.
• Initiate contact with delinquent borrowers through phone calls, mail, SMS, and electronic messaging.
• Work on both regular delinquent accounts and High Value At Risk accounts, including Non-Starters, Multiple Accounts, Truck Loans, and other large-balance accounts.
• Facilitate customer requests and address payment-related concerns.
• Secure Statements of Account (SOA) and payment history information.
• Endorse and facilitate requests such as check deferment, change of payment mode, and waiver requests.
• Maintain complete and accurate documentation of collection activities and account updates in the Loan Collection System (LCS).
• Coordinate with internal stakeholders and external service providers to support account resolution and recovery initiatives.
• Assist in achieving prescribed collection, leakage, and retention-rate targets.

Skills

Communication

Negotiation

Customer focus

Results-oriented

Education

4-year business-related course

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Collection Assistant (Auto) is to support our Asset Quality Management team in preserving portfolio quality, improving collection performance, and helping customers find workable payment solutions. This role plays a vital part in ensuring timely loan repayments, maintaining positive customer experience, and supporting the bank's asset quality objectives through proactive collection and account-management activities.

Your Impact

• Perform collection activities and execute collection processes for assigned Auto Loan accounts.
• Initiate contact with delinquent borrowers through phone calls, mail, SMS, and electronic messaging.
• Work on both regular delinquent accounts and High Value At Risk accounts, including Non-Starters, Multiple Accounts, Truck Loans, and other large-balance accounts.
• Facilitate customer requests and address payment-related concerns.
• Secure Statements of Account (SOA) and payment history information.
• Endorse and facilitate requests such as check deferment, change of payment mode, and waiver requests.
• Maintain complete and accurate documentation of collection activities and account updates in the Loan Collection System (LCS).
• Coordinate with internal stakeholders and external service providers to support account resolution and recovery initiatives.
• Assist in achieving prescribed collection, leakage, and retention-rate targets.

Your Profile

• Graduate of any 4-year Business-Related Course.
• At least 2 years of collections experience.
• Good communication and negotiation skills.
• Results-oriented and customer-focused.
• Proficient in Microsoft Word, Excel, and PowerPoint.