Collection Specialist – Cebu, Philippines

Fusion BPO Services Ltd; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional development

Inclusive and diverse work environment

Job summary

A leading BPO firm in Cebu is seeking a Collection Specialist to manage accounts receivable and resolve collection issues. Ideal candidates will have experience in BPO managing financial accounts and possess strong communication skills. This onsite role offers a competitive salary and opportunities for career advancement within a supportive team environment. Join us at this dynamic firm committed to employee growth and excellence.

Qualifications

• Must have BPO experience handling financial accounts.
• Collection management experience is an advantage.

Responsibilities

• Efficiently resolve outstanding accounts in collection management.
• Monitor accounts receivable aging to identify overdue accounts.
• Proactively communicate with customers to address collection issues.
• Generate AR aging reports and account statements.
• Collaborate with finance and logistics teams to resolve issues.

Skills

SAP

Strong communication skills

MS Office proficiency

Service-oriented approach

Attention to detail

Education

At least a college level or high school graduate

Job description

Are you an experienced customer service professional searching for exciting call center agent or BPO roles in Cebu or rewarding collection hiring or collection specialist jobs in Cebu City? Apply for the onsite Collection Specialists hiring in Cebu at Fusion CX and join our growing team in Fusion CX in the Philippines. If you have experience in financial account management within a BPO setting and are looking for a rewarding career in the global BPS or BPO industry, this is your chance to become a part of a company that values growth and excellence. As a Collection Specialist in Fusion CX Cebu, you will be pivotal in managing and resolving collection issues, ensuring accounts receivable processes are handled effectively. So, join us as a Collection Specialist in Cebu. If you are seeking call center jobs in the Philippines, this Fusion CX Cebu job will offer you more. You will be part of a company committed to employee development, success, and innovation in customer experience. Apply today and join us as a Collection Specialist in Cebu!

Job Description - Collection Specialist

• Collection Management: Serve, working to efficiently and effectively resolve outstanding accounts.
• Accounts Receivable Monitoring: Monitor accounts receivable (AR) aging daily to identify overdue accounts and prioritize collection efforts.
• Customer Communication: Proactively communicate with customers via phone and email to address collection issues and negotiate payment terms.
• Reporting: Generate AR aging reports for both the local team and headquarters and account statements for customers.
• Cross-Department Collaboration: Work closely with finance, logistics, sales, and other teams to address collection issues and enhance processes.

Job Requirements - Collection Specialist

• Education: At least a college level or high school graduate (Old Curriculum).
• Experience:
  • Must have BPO experience handling financial accounts.
  • Collection management experience will be considered an advantage for the Collection Specialist role.
• Skills and Knowledge:
  • Proficiency in SAP.
  • Strong communication skills, both written and oral.
  • Proficiency in MS Office applications.
  • Strong service-oriented approach and attention to detail.
• Other Requirements:
  • Must be able to start immediately.
  • Willing to work onsite in Cebu.

Why Join Fusion CX?

If you are looking for a job hiring in Cebu that values your skills and supports your growth, consider joining Fusion CX. We offer a competitive salary package that reflects your experience and skills, along with opportunities for professional development and career advancement. In Fusion CX Cebu, you will experience new tools and technologies with continuous learning and skill upgrades. You will work in an inclusive and diverse environment with a global team in pursuit of CX excellence. We highly value the contributions of our employees and encourage collaboration and innovation. Moreover, you will be part of a supportive team of professionals dedicated to excellence and success.

Customer service professionals seeking dynamic call center agent roles or customer service jobs in Cebu or collection hiring or collection specialist jobs in Cebu to elevate their careers, apply now! As a Collection Specialist, you will play an impactful role in helping clients manage their financial obligations and improve their financial standing. If you are ready to make a difference in the collections industry, be part of Fusion CX’s collection specialists hiring in Cebu and take the next step in your career!

We need early joiners who can start immediately for this onsite role.