Collection Specialist

Alldigi Tech; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

Alldigi Tech in Taguig is seeking a Collection Specialist to handle accounts receivable, contact customers about outstanding balances, and negotiate payment plans in line with company policy.

You will document all interactions, follow standard scripts, support process improvements, and work closely with teammates to hit collection targets while maintaining high professional standards.

Qualifications

• Strong communication and interpersonal skills in customer interactions.
• Analytical and problem-solving abilities to assess account status.
• Familiarity with CRM or collections systems and data entry.
• Knowledge of collections processes and regulatory standards.
• Ability to work in a fast-paced environment and meet targets.
• Discretion and confidentiality when handling customer information.
• Experience in collections, customer service, or related fields preferred.

Responsibilities

• Contact customers regarding outstanding accounts and negotiate payment arrangements.
• Review account information and document all interactions accurately.
• Escalate complex or high-risk cases when necessary.
• Maintain updated records and follow standardized call scripts and workflows.
• Collaborate with team members to meet collection targets.
• Provide courteous, professional service and support process improvements.
• Adhere to compliance requirements and contribute to a positive team culture.

Skills

Communication

Interpersonal skills

Active listening

CRM experience

Regulatory knowledge

Time management

Integrity

Collections experience

Education

Secondary education

Business/Finance degree

Job description

Company Description

Alldigi Tech, formerly Allsec Technologies, is a global business solutions provider with over twenty years of experience in Employee Experience Management (EXM) and Customer Experience Management (CXM). The company partners with Fortune 500 organizations and businesses worldwide, delivering tailored services that help optimize operations, improve efficiency, and support revenue growth. With strategically located delivery centers, Alldigi Tech offers responsive, localized support across diverse industries and markets. Its service portfolio spans payroll management, compliance support, debt collections, healthcare support, fraud prevention, and AML/KYC compliance. A strong focus on client satisfaction, continuous improvement, and an inclusive work environment underpins Alldigi Tech’s leadership in the global market.

Role Description

The Collection Specialist is a full-time, on-site role based in Taguig. This role focuses on contacting customers regarding outstanding accounts, negotiating payment arrangements, and ensuring timely collections in line with company policies and regulatory guidelines. The Collection Specialist reviews account information, documents all interactions accurately, and escalates complex or high-risk cases when necessary. Daily responsibilities include maintaining updated records, following standardized call scripts and workflows, collaborating with team members to meet collection targets, and providing courteous, professional service in every customer interaction. The Collection Specialist is also expected to support process improvements, adhere to compliance requirements, and contribute to a positive, accountable team culture.

Qualifications

• Strong communication and interpersonal skills, including clear verbal communication, active listening, and professional customer interaction.
• Solid analytical and problem-solving abilities to assess account status, identify risks, and propose practical payment solutions.
• Proficiency with basic office software and CRM or collections systems, plus accurate data entry and documentation skills.
• Knowledge of collections processes, regulatory and compliance standards, and basic financial concepts related to debt management.
• Demonstrated ability to work in a fast-paced environment, meet performance targets, and manage time and priorities effectively.
• High level of integrity, discretion, and respect for confidentiality in handling customer and company information.
• Previous experience in collections, customer service, or a related field is preferred; experience in BPO or financial services is an advantage.
• Completion of secondary education; a diploma or degree in business, finance, or a related discipline is beneficial.