Collection Officer (Taguig, Makati)

First Oceanic Property Management, Inc; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

First Oceanic Property Management, Inc. is seeking a proactive Collections and Finance Coordinator to join our Property Management Office in Pasay.

The role focuses on driving billing and collections targets using the iFAE system and CHEFS+SPACE Operating System, while maintaining account records and resident relations. You will support the Property Manager with financial tasks, submit regular collection reports, and ensure data security across financial documents.

Qualifications

• Prior experience in collections, property finance, or accounts receivable.
• College graduate of Business Admin, Finance, and accounting.
• Strong customer service, communication, and conflict-resolution skills.
• High attention to detail, strong organizational habits, and absolute confidentiality.

Responsibilities

• Achieve collection targets according to approved Billing and Collection policies.
• Submit timely, accurate Collection Reports to Property and Financial Heads.
• Support the Property Manager (PM) with property-related financial and administrative tasks.
• Maintain up-to-date records (manual and automated) in the iFAE system.
• Keep financial documents secure and restricted from unauthorized access.
• Maintain professional relationships with customers, partners, and internal teams.
• Coordinate with Building Engineer (BE) to implement disconnection policies when required.
• Coordinate with Housekeeping to address customer sanitation or housekeeping concerns.
• Strictly adhere to the CHEFS+SPACE Operating System.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Organization

Confidentiality

Education

Bachelor's degree in Business Admin, Finance, Accounting

Tools

iFAE system

CHEFS+SPACE OS

Job description

• Department: Property Management Office (Pasay)

• Main Objective: Drive billing and collection targets using the corporate iFAE system and CHEFS+SPACE Operating System while managing account records and resident relations.

Key Responsibilities

• Collections & Finance:

  • Achieve collection targets according to approved Billing and Collection policies.

  • Submit timely, accurate Collection Reports to Property and Financial Heads.

  • Support the Property Manager (PM) with property-related financial and administrative tasks.

• Systems & Data Management:

  • Maintain up-to-date manual and automated records (including Customer 201 files and account tagging) in the iFAE system.

  • Keep all financial documents secure and restricted from unauthorized access.

• Operations & Customer Relations:

  • Maintain healthy, professional relationships with customers, partners, and internal teams.

  • Coordinate with the Building Engineer (BE) to strictly implement disconnection policies when required.

  • Coordinate with Housekeeping to address customer sanitation or housekeeping concerns.

  • Strictly adhere to the CHEFS+SPACE Operating System.

Requirements & Qualifications

• Prior experience in collections, property finance, or accounts receivable.

• College Graduate of Business Admin, Finance, and accounting.

• Strong customer service, communication, and conflict-resolution skills.

• High attention to detail, strong organizational habits, and absolute confidentiality.