Collection Officer

Flexiown Mobile Technologics Corporation; Parañaque; On-site; PHP 279,000 - 446,000; Full time

Job summary

Flexiown Mobile Technologics Corporation in Parañaque City is seeking a Collections Specialist to monitor overdue accounts, contact customers, and coordinate payment arrangements. This role requires strong communication, experience in collections or AR, and a commitment to meeting daily and monthly targets.

Fresh graduates with excellent communication and customer-handling skills are welcome to apply, and confidentiality is essential when handling payment records.

Qualifications

• Bachelor's degree preferred in business-related fields.
• 1 year of experience in collections, accounts receivable, customer service, sales, or related role is an advantage.
• Experience in installment, financing, lending, retail, or credit collection is highly preferred.
• Strong communication and interpersonal skills, both verbal and written.
• Confident and professional when communicating about outstanding payments.
• Must be persistent, results-oriented and able to follow up on overdue accounts.
• Strong negotiation and problem-solving skills.
• Able to handle difficult or irate customers professionally and calmly.
• Good attention to detail and ability to maintain collection records.
• Basic knowledge of Office applications, especially Excel/Sheets.
• Able to meet daily and monthly collection targets/KPIs.
• Highly organized and able to manage multiple customer accounts.
• Trustworthy with confidential customer information and payment records.
• Willing to work onsite in Parañaque City.
• Fresh graduates with strong communication and customer-handling skills are welcome.

Responsibilities

• Monitor assigned customer accounts and identify overdue installment payments.
• Contact customers via calls, messages, and approved channels about outstanding balances.
• Provide payment reminders, account information, and payment options.
• Negotiate and coordinate reasonable payment arrangements when applicable.
• Maintain accurate records of collection activities and commitments.
• Follow up on promised payments and overdue accounts.
• Escalate accounts requiring further action per company procedures.
• Prepare collection reports and update on performance.
• Meet daily, weekly, and monthly collection targets.
• Coordinate with Customer Service, Sales, and Management on accounts.
• Ensure all collection activities are professional and policy-compliant.

Skills

Strong communication and interpersonal

Verbal and written communication

Persistent and results-oriented

Negotiation and problem-solving

Calm handling of irate customers

Attention to detail

Record keeping

Meet daily and monthly targets

Organized and multitask

Confidential handling of information

Fresh graduates welcome

Education

Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or related field

Tools

Microsoft Excel/Google Sheets

Job description

• Bachelor's degree in Business Administration, Finance, Accounting, Marketing, or a related field is preferred.

• At least 1 year of experience in collections, accounts receivable, customer service, sales, or a related role is an advantage.

• Experience in installment, financing, lending, retail, or credit collection is highly preferred.

• Strong communication and interpersonal skills, both verbal and written.

• Confident and professional when communicating with customers regarding outstanding payments.

• Must be persistent, results-oriented, and comfortable following up on overdue accounts.

• Strong negotiation and problem-solving skills.

• Able to handle difficult or irate customers professionally and calmly.

• Good attention to detail and ability to maintain accurate collection records.

• Basic knowledge of Microsoft Excel/Google Sheets and other office applications.

• Able to meet daily and monthly collection targets/KPIs.

• Highly organized and capable of managing multiple customer accounts simultaneously.

• Must be trustworthy and able to handle customer information and payment-related records with confidentiality.

• Willing to work onsite in Parañaque City.

• Fresh graduates with strong communication and customer-handling skills are welcome to apply.

Key Responsibilities

• Monitor assigned customer accounts and identify overdue installment payments.

• Contact customers through calls, messages, and other approved communication channels regarding outstanding balances.

• Provide customers with payment reminders, account information, and available payment options.

• Negotiate and coordinate reasonable payment arrangements when applicable.

• Maintain accurate and updated records of collection activities and customer commitments.

• Follow up consistently on promised payments and overdue accounts.

• Escalate accounts requiring further action in accordance with company collection procedures.

• Prepare collection reports and provide regular updates on collection performance.

• Meet assigned daily, weekly, and monthly collection targets.

• Coordinate with the Customer Service, Sales, and Management teams regarding customer accounts.

• Ensure that all collection activities are conducted professionally, respectfully, and in accordance with company policies.

JobStreet Short Version

Qualifications:

• 1 year of experience in collections, accounts receivable, customer service, sales, or related fields is preferred.

• Experience in installment, financing, lending, retail, or credit collection is an advantage.

• Excellent communication, negotiation, and customer-handling skills.

• Results-oriented and able to meet collection targets and KPIs.

• Persistent, organized, and detail-oriented.

• Able to handle difficult customers professionally.

• Proficient in Microsoft Office/Google Workspace, particularly Excel or Google Sheets.

• Willing to work onsite in Parañaque City.

• Fresh graduates with strong communication and customer service skills are welcome to apply.