Customer Care Associate

Jocson College Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Skyro is looking for enthusiastic individuals for a customer service role in Mandaluyong City. This position offers a chance for fresh graduates to kick-start their careers in a fast-growing fintech company.

You will engage with customers through various platforms and resolve their inquiries while contributing to a positive team environment. Skyro values growth and offers opportunities for advancement in a dynamic workplace.

Qualifications

• Bachelor's degree or equivalent required.
• Fresh graduates or entry-level candidates are welcome.
• Experience in customer support is a plus.

Responsibilities

• Assist customers via chat, calls, email, and social media.
• Resolve issues and provide solutions.
• Continuously learn about tools and services.

Skills

Customer service

Problem solving

Adaptability

Communication

Education

Bachelor's/College Degree

Some College (But did not graduate)

Tools

Jira

Confluence

Job description

Advanced Finance Solutions, Inc. (Skyro)

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on Finance.
• Fresh Grad / Entry Level specializing in Customer Service or equivalent.

Responsibilities

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

What you’ll be doing You’ll be the go-to hero for our customers - solving problems, answering questions, and creating great experiences through chat, calls, email, and even social media. More than quick fixes, you’ll focus on long-term solutions, take full ownership of your work, and keep growing your knowledge in tools, products, and fintech.

Why you’ll love this role We’re all about growth - and we mean it. There’s a clear path here to move up into senior roles, QA, training, and more. You’ll be working in a tech-forward environment that makes your day-to-day smoother and smarter. Plus, you’ll be part of a global team, constantly learning from peers across different cultures. And the best part? Your ideas and feedback will directly shape how we serve our customers.

What makes you a great fit You’re someone who genuinely enjoys helping others and can keep your cool when things get busy. Solving problems comes naturally to you - especially when you understand the "why" behind them. You learn quickly, adapt even faster, and love discovering new tools. You’re dependable, take pride in your work, and always look for ways to improve processes, not just follow them. Fresh graduates? We’re excited to work with you!

Additional Requirements

Bonus points if you have: Experience in customer support, especially in the fintech space, will give you a strong edge. Speaking additional local languages like Cebuano, Bisaya, Ilocano, or Ifugao is a big plus. Familiarity with tools like Jira and Confluence is great - and if you can lighten the mood with a joke when things get tough, we’ll love you even more.

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).