Collection Analyst

IBM; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

IBM Philippines is seeking a Collections Analyst to manage OTC tasks including customer masterdata, billing, invoicing, and cash application. You will work to maintain relationships with client personnel and meet SLAs and OLAs.

The role emphasizes accuracy, timely processing, dispute resolution, and collaboration across teams, with opportunities to grow in a global consulting environment.

Qualifications

• Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1-2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
• Good understanding or working knowledge of general finance and various finance concepts and principles.
• Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Intermediate knowledge and skills in MS Excel
• Excellent written, oral and interpersonal communication skills
• At least a year of accumulated experience in collection preferably, business to business collections (B2B).
• At least a year of accumulated experience in collections support (voice support) is required.
• At least a year of accumulated experience in collections support (voice support) is required.
• At least a year of accumulated experience in disputes management is required.
• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.

Responsibilities

• Enter and process customer orders in the system.
• Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.
• Coordinate with internal teams to ensure timely fulfillment.
• Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.
• Assist in generating invoices based on completed orders.
• Verify invoice accuracy and resolve basic discrepancies.
• Ensure timely and accurate delivery of invoices to customers.
• Monitor assigned client portfolio and follow up with customers for overdue invoices.
• Assist in resolving disputes or payment issues.
• Maintain records of customer transactions and payment status.
• Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
• Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).
• Assist in reviewing customer credit limits and payment terms.
• Flag potential credit risks to team lead or manager for issue resolution.
• Maintain records of credit approvals and adjustments.
• Download & post bank statements according to plan.
• Apply customer payments against correct invoices on the customers’ accounts.
• Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments.
• Support bank reconciliation activities.
• Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).

Skills

MS Excel

Communication skills

Team collaboration

Attention to detail

Ability to work independently

Education

Bachelor’s Degree

Tools

SAP

Oracle

SalesForce

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As Collections Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities

Environment

Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.

Problem solving

Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.

Communication

Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.

Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.

Impact

Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.

Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.

Per Process

• Order Management:
• Enter and process customer orders in the system.
• Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.

• Coordinate with internal teams to ensure timely fulfillment.
• Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.

• Invoicing and Billing:
• Assist in generating invoices based on completed orders.
• Verify invoice accuracy and resolve basic discrepancies.
• Ensure timely and accurate delivery of invoices to customers.
• Credit, Collections, Disputes and Deductions:
• Monitor assigned client portfolio and follow up with customers for overdue invoices.
• Assist in resolving disputes or payment issues.
• Maintain records of customer transactions and payment status.
• Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.

• Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).

• Assist in reviewing customer credit limits and payment terms.
• Flag potential credit risks to team lead or manager for issue resolution.
• Maintain records of credit approvals and adjustments.
• Cash Application:
• Download & post bank statements according to plan.
• Apply customer payments against correct invoices on the customers’ accounts.
• Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments.
• Support bank reconciliation activities.
• Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).

Preferred Education

Bachelor’s Degree

Required Technical And Professional Expertise

• Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1-2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
• Good understanding or working knowledge of general finance and various finance concepts and principles.
• Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Intermediate knowledge and skills in MS Excel
• Excellent written, oral and interpersonal communication skills
• At least a year of accumulated experience in collection preferably, business to business collections (B2B).
• At least a year of accumulated experience in collections support (voice support) is required.
• At least a year of accumulated experience in collections support (voice support) is required.
• At least a year of accumulated experience in disputes management is required.
• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.