Cold Caller (US Shift)

IT Squarehub Global Services Corporation; Manila; On-site; PHP 223,000 - 402,000; Full time

Job summary

IT Squarehub Global Services Corporation is seeking a proactive Cold Caller to join the sales and outreach team. You will initiate conversations with prospective clients, set the foundation for business relationships, and represent the brand with professionalism and enthusiasm.

You will conduct outbound calls, qualify leads, and schedule demos for senior staff while maintaining CRM records and collaborating with marketing to refine outreach strategies.

Qualifications

• Proven experience in cold calling, telemarketing, lead generation, or a similar outbound sales role.

Responsibilities

• Conduct outbound cold calls to potential clients using provided lists or lead generation tools.
• Engage prospects to understand needs and introduce relevant services/products.
• Qualify leads and schedule appointments or demos for senior sales staff.
• Document call activities, feedback, and client interactions in the CRM system.
• Follow up on warm leads and nurture prospects through multiple touchpoints.
• Improve calling scripts and outreach strategies based on feedback and results.
• Maintain product and industry knowledge to answer questions and overcome objections.
• Collaborate with sales and marketing to align messaging and identify opportunities.
• Provide general administrative assistance including scheduling, email management, calendar coordination, and document preparation.
• Assist in handling customer inquiries, ensuring timely and effective resolutions.

Skills

Cold calling

Telemarketing

Lead generation

Outbound sales

CRM familiarity

Listening skills

Communication

Result-oriented

Team collaboration

Job description

About the role

We are seeking a proactive and persuasive Cold Caller to join our sales and outreach team. This role involves reaching out to prospective clients, initiating meaningful conversations, and setting the foundation for successful business relationships. As the first point of contact, you'll represent our brand with professionalism, enthusiasm, and a client-first attitude.

Key responsibilities

• Conduct outbound cold calls to potential clients using provided lists or lead generation tools
• Engage prospects in meaningful conversations to understand their needs and introduce relevant services/products
• Qualify leads based on defined criteria and schedule appointments or demos for senior sales staff
• Document all call activities, feedback, and client interactions in the CRM system
• Follow up on warm leads and nurture prospects through multiple touchpoints
• Continuously improve calling scripts and outreach strategies based on real-time feedback and results
• Maintain a high level of product and industry knowledge to confidently answer questions and overcome objections
• Collaborate with the sales and marketing teams to align messaging and identify opportunities
• Provide general administrative assistance including scheduling, email management, calendar coordination, and document preparation
• Assist in handling customer inquiries, ensuring timely and effective resolutions

About you

• Proven experience in cold calling, telemarketing, lead generation, or a similar outbound sales role
• Previous experience in the real estate industry specifically hotels
• Excellent verbal communication skills with the ability to build rapport quickly
• Confident, enthusiastic, and client-oriented approach
• Strong listening and problem-solving abilities
• Self-motivated and results-driven, with a track record of meeting or exceeding targets
• Comfortable using CRM systems, dialing software, and productivity tools
• High degree of professionalism and reliability
• Preferably, with Customer Service experience