Cluster Manager

I-Serve360 Corporation; Cavite City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

I-Serve360 Corporation is seeking a Cluster Manager to oversee daily operations across automotive service locations in the Philippines, ensuring compliance with standards, safety and quality benchmarks.

The role requires 2–5 years of supervisory experience, proven multi-site management, and strong leadership. You will drive profitability, coordinate inventory, and lead training programs across locations.

Qualifications

• 2–5 years supervisory or managerial experience in automotive service or related operations.
• Proven track record of managing multiple locations simultaneously.
• Excellent leadership and people management capabilities.
• Knowledge of automotive industry practices, service standards and compliance requirements.
• Strong problem-solving and decision-making under pressure.
• Excellent communication and stakeholder management abilities.
• Proficiency in using management systems and data analysis tools.
• Willingness to visit cluster locations regularly and travel as required.
• Preferred: Lean management or continuous improvement background.
• Preferred: Experience with automotive service centres, dealerships, or fleet maintenance.

Responsibilities

• Oversee daily operations across multiple automotive service locations.
• Monitor and ensure compliance with standards, safety regulations, and quality.
• Manage cluster budgets and control costs to profitability.
• Recruit, train, develop and supervise cluster management and staff.
• Implement performance improvement initiatives and efficiency measures.
• Coordinate inventory management, procurement and supply chain.
• Develop relationships with clients and stakeholders in the cluster.
• Track and analyze cluster performance metrics and report to senior management.
• Ensure customer satisfaction across all facilities.
• Identify opportunities for business growth and new services.
• Lead cluster-wide training programmes and maintain standards.

Skills

Leadership

People management

Communication

Data analysis

Problem-solving

Stakeholder management

Travel readiness

Automotive industry knowledge

Operational experience

Tools

Management systems

Data analysis tools

Job description

Oversee daily operations across multiple automotive service locations within the assigned cluster

Monitor and ensure compliance with company standards, safety regulations, and quality benchmarks across all facilities

Manage cluster budgets, control costs, and work towards achieving profitability targets

Recruit, train, develop and supervise cluster management and technical staff across locations

Implement performance improvement initiatives and drive operational efficiency measures

Coordinate inventory management, procurement and supply chain activities across cluster locations

Develop and maintain relationships with key clients and stakeholders within the cluster territory

Track and analyse cluster performance metrics, reporting results to senior management

Ensure customer satisfaction standards are met consistently across all cluster facilities

Identify opportunities for business growth and new service offerings within the cluster

Lead cluster-wide training programmes and maintain standards for technical skills and customer service

What we're looking for

2-5 years supervisory or managerial experience in automotive service, tire retail, quick lube, dealership, or related automotive operations.

Proven track record of managing multiple locations or facilities simultaneously

Excellent leadership and people management capabilities with demonstrated ability to build and motivate teams

Knowledge of automotive industry practices, service standards and compliance requirements

Strong problem-solving skills with the ability to make decisions under pressure

Excellent communication and stakeholder management abilities

Proficiency in using management systems and data analysis tools

Knowledge of health, safety and environmental regulations relevant to automotive services

Willingness to visit cluster locations regularly and travel as required

Preferred: Experience with automotive service centres, dealerships, or fleet maintenance operations

Preferred: Background in lean management, operational excellence or continuous improvement methodologies

Unlock job insights

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Cluster Manager?
• How many years of people management experience do you have?
• Do you have experience with inventory management?
• How many years' experience do you have in market research?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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