Cluster Head

SMDC; Metro Manila; On-site; PHP 1,200,000 - 1,900,000; Full time

Job summary

SMDC in Metro Manila is seeking a seasoned Senior Property Operations Leader to manage day-to-day cluster operations through the Property Management Company. You will ensure facilities, security, housekeeping, equipment operations, customer service, finance, and admin are delivered efficiently.

You will uphold brand standards and service quality across all managed properties, while fostering strong partnerships with SMDC business units to ensure smooth handover from project completion to

Qualifications

• Minimum 5 years of Property Management experience
• At least 2 years of Area Management experience
• Experience managing at least five residential condominium developments
• Proven ability to directly lead and manage Property Managers and Complex Managers
• Strong knowledge of condominium laws, building codes, and property management regulations
• Excellent leadership and stakeholder management skills

Responsibilities

• Lead and oversee the day-to-day operations of the assigned cluster through the Property Management Company, ensuring the effective delivery of facilities management, security, housekeeping, equipment operations, customer service, finance, and administrative services
• Ensure consistent adherence to brand standards, operational excellence, and service quality across all managed properties
• Foster strong, collaborative partnerships with key SMDC Business Units, including Project Development, Engineering, Quality Assurance, and Buyers Turnover, to facilitate a seamless transition from project completion to Condominium Corporation operations
• Support the development, implementation, and execution of organizational strategies, goals, and objectives to drive operational efficiency and business performance
• Review, evaluate, and endorse annual operating budgets for property management offices and individual properties, ensuring financial prudence and alignment with organizational objectives prior to submission for approval
• Build, develop, and lead a high-performing property management team, promoting a culture of excellence, accountability, and customer-centric service
• Strengthen the Company's reputation as a premier real estate management service provider by delivering exceptional property management standards and sustainable operational results

Education

Bachelor’s degree in Business Administration, Management Engineering, Engineering, Architecture, or a related field

Job description

• Lead and oversee the day-to-day operations of the assigned cluster through the Property Management Company, ensuring the effective delivery of facilities management, security, housekeeping, equipment operations, customer service, finance, and administrative services.
• Ensure consistent adherence to brand standards, operational excellence, and service quality across all managed properties.
• Foster strong, collaborative partnerships with key SMDC Business Units, including Project Development, Engineering, Quality Assurance, and Buyers Turnover, to facilitate a seamless transition from project completion to Condominium Corporation operations.
• Support the development, implementation, and execution of organizational strategies, goals, and objectives to drive operational efficiency and business performance.
• Review, evaluate, and endorse annual operating budgets for property management offices and individual properties, ensuring financial prudence and alignment with organizational objectives prior to submission for approval.
• Build, develop, and lead a high-performing property management team, promoting a culture of excellence, accountability, and customer-centric service.
• Strengthen the Company's reputation as a premier real estate management service provider by delivering exceptional property management standards and sustainable operational results.

Qualifications:

• Bachelor’s degree in Business Administration, Management Engineering, Engineering, Architecture, or a related field.
• At least 5 years of Property Management experience and 2 years of Area Management experience in a reputable property management company.
• Experience managing at least five (5) residential condominium developments.
• Proven ability to directly lead and manage Property Managers and Complex Managers.
• Strong knowledge of condominium laws, building codes, and property management regulations.
• Excellent leadership, stakeholder management, and operational management skills.