Clinical Support Specialist – Payer Enrollment

Wipro Philippines Inc.; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Wipro Philippines Inc. in Cebu City, Cebu, is hiring for a Clinical Support role. The position handles inbound and outbound calls, delivers high-quality customer service, and ensures accurate documentation of each interaction.

It also resolves customer queries with first-time resolution and escalates issues per protocol. Based in Cebu, this full-time opportunity offers exposure to a modern digital transformation environment and a chance to grow within a global technology services company that

Qualifications

• 1-3 years of experience in customer support
• Excellent communication and active listening skills

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated and compliant with Information Security Management Systems
• Keep all company information including customer information confidential and secured

Skills

Member Enrollment(Payer)

Job description

Wipro Philippines Inc. in Cebu City, Cebu, is hiring for a Clinical Support role. The position handles inbound and outbound calls, delivers high-quality customer service, and ensures accurate documentation of each interaction.

It also resolves customer queries with first-time resolution and escalates issues per protocol. Based in Cebu, this full-time opportunity offers exposure to a modern digital transformation environment and a chance to grow within a global technology services company that