Clinical Nurse

Wipro Philippines Inc.; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Wipro Philippines Inc. in Cebu City, Cebu, is hiring for a Clinical Support role. The position handles inbound and outbound calls, delivers high-quality customer service, and ensures accurate documentation of each interaction.

It also resolves customer queries with first-time resolution and escalates issues per protocol. Based in Cebu, this full-time opportunity offers exposure to a modern digital transformation environment and a chance to grow within a global technology services company that

Qualifications

• 1-3 years of experience in customer support
• Excellent communication and active listening skills

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated and compliant with Information Security Management Systems
• Keep all company information including customer information confidential and secured

Skills

Member Enrollment(Payer)

Job description

Job Title:Clinical Support

City:Cebu

State/Province:Cebu State

Posting Start Date:8/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Roles and Responsibilities:

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

Mandatory Skills: Member Enrollment(Payer). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.