Client Value IT Service Delivery Lead

weSource Management Consultancy Firm; Taguig; On-site; PHP 1,472,562 - 1,763,838; Full time

Job summary

A consultancy firm in Taguig is hiring a Service Manager | Customer Value Manager. The role involves ensuring client satisfaction, managing service delivery performance, and enhancing operational excellence. Candidates should have 2–4 years of experience in customer-facing roles, strong communication skills, and knowledge of telecommunications services. The position offers a salary of up to ₱145,000 based on experience, with onsite work 6AM - 3PM.

Qualifications

• 2–4 years of experience in customer-facing or service delivery support roles.
• Experience with Contact Centre Solutions and SD-WAN Technologies.
• Strong understanding of ITIL processes.

Responsibilities

• Support Service Managers in high-value client engagements.
• Monitor client health through defined success metrics.
• Ensure clients are satisfied with service delivery.

Skills

Customer-facing experience

Understanding of telecommunications services

Operational management

Communication skills

Client-centric mindset

Tools

NICE CXone

Cisco Meraki

MS Teams

Job description

A consultancy firm in Taguig is hiring a Service Manager | Customer Value Manager. The role involves ensuring client satisfaction, managing service delivery performance, and enhancing operational excellence. Candidates should have 2–4 years of experience in customer-facing roles, strong communication skills, and knowledge of telecommunications services. The position offers a salary of up to ₱145,000 based on experience, with onsite work 6AM - 3PM.