Onsite Telco Service Delivery Lead (B2B)

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

A staffing solutions provider seeks a candidate for a leadership role in service delivery management based in BGC, Taguig. The successful applicant must have at least 3 years of leadership experience, with strong communication and technical skills. Responsibilities include overseeing teams for mobile and fixed services, managing performance metrics, and ensuring timely delivery of services. The role requires excellent relationship management with stakeholders and vendors, as well as a focus on continuous improvement in service quality.

Qualifications

• At least 3 years of leadership experience is mandatory.
• Must possess very good communication and leadership skills.
• Experience in managing B2B service delivery, particularly in the telecom sector is essential.

Responsibilities

• Lead and manage teams for fixed and mobile services.
• Set KPIs and conduct performance reviews.
• Oversee order fulfillment processes ensuring timely delivery.
• Monitor daily operations and act as final escalation point.
• Maintain strong relationships with stakeholders and vendors.
• Report on core metrics and lead initiatives for improvement.

Skills

Leadership experience

Communication skills

Technical knowledge

B2B Service Delivery Management

Job description

A staffing solutions provider seeks a candidate for a leadership role in service delivery management based in BGC, Taguig. The successful applicant must have at least 3 years of leadership experience, with strong communication and technical skills. Responsibilities include overseeing teams for mobile and fixed services, managing performance metrics, and ensuring timely delivery of services. The role requires excellent relationship management with stakeholders and vendors, as well as a focus on continuous improvement in service quality.