Client Support Team Lead - Placement (Hybrid, PH)

Marsh Agency; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Marsh Agency in the Philippines is seeking a Client Support Specialist Team Leader to guide a placement support team. The role focuses on onboarding, placement administration and policy servicing for client executives and brokers within a hybrid office setting in the Philippines.

The ideal candidate demonstrates strong leadership, organization, and communication skills, with experience in underwriting or placement support advantageous.

Qualifications

• Proven leadership in a team setting.
• Strong communication with clients, brokers and internal teams.
• Ability to manage multiple priorities and timelines.
• Attention to detail in documentation and processes.

Responsibilities

• Lead and manage the placement support team.
• Assist Client Executives and Brokers with system setup and placement administration.
• Prepare quotes, contracts, agreements, bids and endorsement documents using standard templates.
• Review renewal reports and support renewal readiness with the Client Executive.
• Maintain records of negotiations and communications in the broking system.
• Coordinate workflow into policy servicing teams and ensure timely resolution of queries.
• Authorize and distribute documentation, including debit notes, invoices and evidence of cover.

Skills

Team leadership

Stakeholder communication

Organizational skills

Interpersonal skills

Deadline oriented

Job description

Marsh Agency in the Philippines is seeking a Client Support Specialist Team Leader to guide a placement support team. The role focuses on onboarding, placement administration and policy servicing for client executives and brokers within a hybrid office setting in the Philippines.

The ideal candidate demonstrates strong leadership, organization, and communication skills, with experience in underwriting or placement support advantageous.