Head of Insurance Operations & Policy Servicing (Hybrid)

Marsh Agency; Taguig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work model

Anchor day in office

Job summary

Marsh Agency in the Philippines seeks a seasoned Operations Leader to head the combined Placement and Policy Servicing value stream in Manila. You will drive day-to-day team leadership, ensure service performance, quality, controls, and close stakeholder coordination across the insurance lifecycle.

You will oversee placement and policy servicing delivery, manage risk, and lead continuous improvement with regional collaboration.

Qualifications

• Significant experience in insurance operations, broking operations, placement support, policy servicing, or policy administration.
• Demonstrated people leadership experience, including performance management, coaching, capacity planning, and delivery oversight.
• Working knowledge of regulatory requirements relevant to the Philippines and regional delivery models.

Responsibilities

• Set the team strategy, operating cadence, service standards, and priorities for placement and policy servicing activities.
• Lead, coach, and develop team members through performance management, feedback, talent development, and onboarding support.
• Oversee placement support activities, coordination, tracking, documentation management, and reporting.
• Lead end-to-end policy administration support, including issuance, endorsements, renewals, cancellations, billing support, and servicing.
• Identify operational risks, control gaps, and drive preventive actions with sustainable improvements.
• Align with leadership and stakeholders on service expectations, reporting, and escalation processes.
• Lead process improvement, automation, and system enablement with measurable outcomes.

Skills

Leadership

People leadership

Performance management

Stakeholder management

Data-driven problem solving

Change leadership

Attention to detail

Education

Bachelor's degree

Tools

Policy administration systems

Job description

Marsh Agency in the Philippines seeks a seasoned Operations Leader to head the combined Placement and Policy Servicing value stream in Manila. You will drive day-to-day team leadership, ensure service performance, quality, controls, and close stakeholder coordination across the insurance lifecycle.

You will oversee placement and policy servicing delivery, manage risk, and lead continuous improvement with regional collaboration.