Hybrid Senior Claims Coordinator — Manila

Marsh Agency; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Marsh seeks a Claims Senior Coordinator based in Manila, Philippines. This hybrid role requires in-office presence at least three days per week and offers exposure to multi-stakeholder claims workflows.

You will lead complex claims, mentor junior staff, oversee end-to-end lifecycle, ensure regulatory compliance, and prepare management reports on trends and KPIs.

Collaborate with clients, insurers, and internal teams to drive efficient resolutions and continuous improvement.

Qualifications

• Bachelor's degree in business, Insurance, Risk Management or a related field.
• Proven experience in claims management with progressive responsibility.
• Strong understanding of insurance claims processes and regulatory environment.

Responsibilities

• Serve as the primary contact for complex claims across clients, insurers, and internal teams.
• Oversee end-to-end claims lifecycle ensuring policy compliance and SLAs.
• Analyze claims data to identify risks and process improvement opportunities.
• Provide guidance and mentorship to Claims Advisors and junior staff.
• Collaborate with managers and cross-functional teams to resolve escalated claims issues.
• Prepare detailed reports and updates for management and clients on claims status and trends.
• Participate in continuous improvement initiatives to optimize workflows and client satisfaction.

Skills

Claims management

Stakeholder management

Regulatory knowledge

Communication skills

Education

Bachelor's degree in business, Insurance, Risk Management

Job description

Marsh seeks a Claims Senior Coordinator based in Manila, Philippines. This hybrid role requires in-office presence at least three days per week and offers exposure to multi-stakeholder claims workflows.

You will lead complex claims, mentor junior staff, oversee end-to-end lifecycle, ensure regulatory compliance, and prepare management reports on trends and KPIs.

Collaborate with clients, insurers, and internal teams to drive efficient resolutions and continuous improvement.