Client Support Staff

Webcast Technologies Inc.; Quezon City; On-site; PHP 200,880 - 334,800; Full time

Job summary

Webcast Technologies Inc. is seeking a Client Support Staff to manage client relationships at the client site, coordinate services, and deliver excellent customer service while supporting fleet management.

You will act as the primary contact for inquiries, schedule installations and maintenance, monitor fleet devices, prepare daily reports, and collaborate with technicians and logistics to ensure smooth operations. Willing to work onsite in Metro Manila.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 0-2 years of customer service experience, preferably handling business-to-business transactions.
• Strong problem solving, empathy, communication, data analysis, and time management skills.

Responsibilities

• Serve as the primary point of contact for client inquiries, concerns, and service requests through phone, Viber, and other communication channels.
• Build strong client relationships by providing timely updates and ensuring excellent customer service.
• Coordinate installation, maintenance, and unit pull-out schedules with clients, dispatch, and internal teams.
• Ensure all service schedules are properly aligned to support smooth operations.
• Monitor fleet units and identify non-reporting or delayed-reporting devices.
• Conduct routine checks on GPS devices, dashcams, and other tracking equipment to ensure proper functionality.
• Prepare and submit daily operational reports, including fleet movement, fuel usage, routes, and other performance metrics.
• Analyze data to support client inquiries, operational concerns, and service improvements.
• Work closely with technicians, logistics, and other internal teams to ensure efficient service delivery.
• Provide administrative and operational support during field activities and service requests.
• Assist in resolving client concerns and operational issues by coordinating with relevant teams.
• Escalate complex technical or operational issues to the appropriate personnel when necessary.
• Support team members during peak workloads or absences to ensure uninterrupted client service.
• Perform other duties and special projects as assigned by management.

Skills

Problem Solving

Customer Empathy

Patience

Professionalism

Data Analysis

Attention to Detail

Time Management

Team Collaboration

Communication Skills

AI Tools

Education

Bachelor's degree

Tools

Google Workspace

Job description

The Client Support Staff is responsible for managing client relationships and ensuring smooth day-to-day operations at the client site. This role involves coordinating services, communicating with clients, preparing reports, and working closely with internal teams to deliver excellent customer service and efficient fleet management.

Client Communication & Relationship Management

• Serve as the primary point of contact for client inquiries, concerns, and service requests through phone, Viber, and other communication channels.
• Build strong client relationships by providing timely updates and ensuring excellent customer service.

Scheduling & Coordination

• Coordinate installation, maintenance, and unit pull-out schedules with clients, dispatch, and internal teams.
• Ensure all service schedules are properly aligned to support smooth operations.

Fleet Monitoring & Technical Support

• Monitor fleet units and identify non-reporting or delayed-reporting devices.
• Conduct routine checks on GPS devices, dashcams, and other tracking equipment to ensure proper functionality.

Data Analysis & Reporting

• Prepare and submit daily operational reports, including fleet movement, fuel usage, routes, and other performance metrics.
• Analyze data to support client inquiries, operational concerns, and service improvements.

Operational & Cross-Functional Support

• Work closely with technicians, logistics, and other internal teams to ensure efficient service delivery.
• Provide administrative and operational support during field activities and service requests.

Issue Resolution & Escalation

• Assist in resolving client concerns and operational issues by coordinating with relevant teams.
• Escalate complex technical or operational issues to the appropriate personnel when necessary.

Team Collaboration

• Support team members during peak workloads or absences to ensure uninterrupted client service.
• Perform other duties and special projects as assigned by management.

Minimum Qualifications

• Education level: Bachelor's degree in Business Administration or other customer service related field.
• Experience: 0-2 years of customer service, preferably handling business-to-business transactions.
• Skills: Problem Solving, Customer Empathy, Patience & Professionalism, Data Analysis, Attention to Detail, Time Management, Team Collaboration, Intermediate Communication Skills, Knowledgeable in Google Workspace, Practical aptitude for using AI tools ethically and responsibly to improve productivity and outcomes.

Schedule & Work Arrangement

• Willing to work onsite.
• Prolonged periods of sitting at a desk and working on a computer.
• Able to work beyond regular hours as needed.
• Able to work nights and weekends.