Client Support Specialist I

apply; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

ADP is seeking a Client Support & Payroll Specialist in Manila to serve as the first point of contact for clients using Workforce Now. You will troubleshoot payroll, tax, compliance, and system issues, guiding clients through payroll processing, reporting, benefits, and self-service features.

Collaborate with Implementation, Tax, and Technical Support to resolve complex cases while maintaining detailed case notes.

Responsibilities

• Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions.
• Address and resolve payroll processing, tax, compliance, and system-related issues.
• Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service.
• Troubleshoot system errors, login/access problems, and configuration issues.
• Maintain detailed case notes to ensure a seamless client support experience.
• Assist clients with payroll setup, processing, and adjustments within Workforce Now.
• Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions.
• Support clients in year-end processing, including W-2 and 1099 preparation.
• Educate clients on best practices for payroll accuracy and efficiency.
• Stay updated on ADP Workforce Now enhancements, tax law changes, and compliance updates.
• Participate in training programs to deepen expertise in payroll, tax, and HR modules of Workforce Now.
• Provide product guidance to clients, helping them leverage Workforce Nows advanced features.
• Build and maintain strong client relationships through active listening and problem-solving.
• Proactively reach out to clients to ensure their satisfaction and retention.
• Advocate for client education, offering resources such as webinars and self-service tools.
• Recognize inefficiencies and suggest process improvements to enhance the client experience.
• Partner with internal teams such as Implementation, Tax, and Technical Support to resolve complex issues.
• Share best practices with peers to drive team performance and service excellence.
• Support mentorship and training programs for new associates.MAS Core Service West

Job description

WHAT YOU'LL DO:

1.Client Support & Troubleshooting

• Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions.
• Address and resolve payroll processing, tax, compliance, and system-related issues.
• Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service.
• Troubleshoot system errors, login/access problems, and configuration issues.
• Maintain detailed case notes to ensure a seamless client support experience.

2.Payroll Processing & Compliance

• Assist clients with payroll setup, processing, and adjustments within Workforce Now.
• Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions.
• Support clients in year-end processing, including W-2 and 1099 preparation.
• Educate clients on best practices for payroll accuracy and efficiency.

3.Knowledge & Product Expertise

• Stay updated on ADP Workforce Now enhancements, tax law changes, and compliance updates.
• Participate in training programs to deepen expertise in payroll, tax, and HR modules of Workforce Now.
• Provide product guidance to clients, helping them leverage Workforce Nows advanced features.

4.Client Relationship Management & Service Excellence

• Build and maintain strong client relationships through active listening and problem-solving.
• Proactively reach out to clients to ensure their satisfaction and retention.
• Advocate for client education, offering resources such as webinars and self-service tools.
• Recognize inefficiencies and suggest process improvements to enhance the client experience.

5.Collaboration & Teamwork

• Partner with internal teams such as Implementation, Tax, and Technical Support to resolve complex issues.
• Share best practices with peers to drive team performance and service excellence.
• Support mentorship and training programs for new associates.MAS Core Service West