Client Support Associate

Acestar International Service Corp.; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Acestar International Service Corp. is seeking a Client Support Associate in Pasay City to help manage client communications and keep shipments informed throughout the process.

You will liaise with internal teams to coordinate requests, monitor ongoing shipments, and ensure client concerns are endorsed and followed through. Fresh graduates are encouraged to apply, with training provided to get you up to speed in logistics operations.

Qualifications

• Bachelor or equivalent in Business Administration, Management, Customs Administration or related field.
• Fresh graduates are welcome; training provided.
• Experience in customer service, logistics, shipping, transportation, or freight forwarding is a plus.

Responsibilities

• Serve as a contact person for clients regarding shipment and service concerns.
• Respond to inquiries via email, phone, and other channels.
• Relay shipment updates and operational information to customers.
• Coordinate client requests with internal teams.
• Monitor shipments and flag delays or issues to the concerned parties.
• Follow up with Operations, trucking providers, warehouses, and carriers.

Skills

Communication with clients

Attention to detail

Teamwork

Organizational skills

Written and verbal communication

Education

Business Administration / Management / Customs Administration or related

Tools

Microsoft Word

Microsoft Excel

Job description

CLIENT SUPPORT ASSOCIATE

Industry: Logistics / Freight Forwarding
Employment Type: Full-time
Work Location: Pasay City

POSITION OVERVIEW

We are looking for a Client Support Associate to become part of our logistics team. This role focuses on maintaining good communication with clients and helping them stay informed throughout the shipment process.

The successful candidate will work with different teams within the company to coordinate requests, monitor ongoing shipments, and make sure client concerns are properly endorsed and followed through.

Fresh graduates are encouraged to apply. Training will be provided.

YOUR DAY-TO-DAY WORK

• Serve as one of the contact persons for clients regarding their shipment and service concerns.

• Receive and respond to questions through email, phone, and other communication channels.

• Relay relevant shipment information and operational updates to customers.

• Coordinate client requests with the appropriate internal team.

• Keep track of shipments and raise concerns when there are changes, delays, or issues.

• Follow up with Operations, trucking providers, warehouses, carriers, and other concerned parties.

• Assist in coordinating delivery schedules and other client requirements.

• Check the status of pending documents and coordinate with concerned parties when needed.

• Record important customer requests, updates, and transaction details.

• Help resolve service concerns by coordinating with the appropriate personnel.

• Perform other duties related to client support and logistics operations.

WHO CAN APPLY

• Graduate of Business Administration, Management, Customs Administration, or a related course.

• Open to fresh graduates and applicants with limited work experience.

• Previous exposure to customer service, logistics, shipping, transportation, or freight forwarding is an advantage.

• Comfortable communicating with customers and different departments.

• Able to express ideas clearly through written and verbal communication.

• Can properly organize information and keep track of multiple requests.

• Has good attention to detail and follow-through.

• Familiar with common office applications, particularly Microsoft Word and Excel.

• Willing to learn and adapt to logistics processes.

• Can work effectively in a team and handle tasks within set timelines.

WHAT WE VALUE

• Client-focused attitude

• Clear communication

• Coordination skills

• Initiative and follow-through

• Attention to detail

• Willingness to learn

• Adaptability

• Teamwork

• Basic computer proficiency

WHY JOIN US?

If you're looking to start a career in the logistics and freight forwarding industry, this role provides an opportunity to gain practical experience in client coordination, shipment monitoring, and day-to-day logistics operations.

Fresh graduates are welcome to build their experience with us.