Client Success & Support Associate

Notified; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Notified in the Philippines is seeking a client-facing professional to provide day-to-day client advisory services and maintain strong relationships. The role involves assisting in defining business and system requirements and handling basic production support, escalating complex issues as needed.

Ideal candidates will have a Bachelor’s degree and at least 1 year in a client-facing role, with clear communication across phone, email, and chat.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• At least 1 year of client-facing experience.
• Experience with basic production support issues is a plus.

Responsibilities

• Provides day to day client advice, working to maintain strong client relationships.
• Under general direction, assists business owners and stakeholders in defining business and system requirements.
• Responds to basic unresolved production support issues and escalates more complex issues to senior colleagues.
• Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
• Communicates client requirements to operational teams when applicable.

Skills

Client-facing communication

Requirements gathering

Stakeholder collaboration

Education

Bachelor’s degree

Job description

Notified in the Philippines is seeking a client-facing professional to provide day-to-day client advisory services and maintain strong relationships. The role involves assisting in defining business and system requirements and handling basic production support, escalating complex issues as needed.

Ideal candidates will have a Bachelor’s degree and at least 1 year in a client-facing role, with clear communication across phone, email, and chat.