Client Service Analyst I — Resolution & Support

Citi; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Citi is seeking a Service Analyst 1 in the Philippines to deliver service and support to Citi clients, including escalations, retention, collections, billing, and telesales activities. The role involves coordinating with internal teams to resolve issues and ensure timely responses while maintaining compliance.

The candidate should have a bachelor’s degree or equivalent experience and demonstrate strong investigative, analytical, and risk-management skills, with a proven ability to communicate

Qualifications

• Experience in customer service.
• Proven investigative, analytical and risk management skills.
• Ability to present concepts and influence/lead change.
• Clear and concise written and verbal communication.
• Deliver high-quality customer service and build client relationships.

Responsibilities

• Serve as single point of contact for internal partners and external clients.
• Address customer inquiries efficiently and timely while complying with standards.
• Conduct analyses to address client needs and communicate resolutions to clients.
• Escalate and report control issues with transparency and assess risk in decisions.

Skills

Customer service

Investigative skills

Analytical thinking

Risk management

Written and verbal communication

Client relationship building

Quality results focus

Education

Bachelor’s degree or equivalent

Job description

Citi is seeking a Service Analyst 1 in the Philippines to deliver service and support to Citi clients, including escalations, retention, collections, billing, and telesales activities. The role involves coordinating with internal teams to resolve issues and ensure timely responses while maintaining compliance.

The candidate should have a bachelor’s degree or equivalent experience and demonstrate strong investigative, analytical, and risk-management skills, with a proven ability to communicate