Client Success & Platform Implementation Lead

SMBC Group; Philippines; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

SMBC Group is seeking a Client Service and Implementation Officer in the Philippines to lead onboarding and post-sale support for transaction banking solutions. You will coordinate with regional teams, manage deployments, train customers, and ensure timely delivery of projects.

The role focuses on ERP integration, host-to-host connectivity, and ongoing client satisfaction across multiple banking channels. Strong communication and collaboration across functions are essential.

Qualifications

• Experience in customer service for transaction banking and ERP integration.
• Strong communication and project management skills.
• Ability to manage product lifecycle and multiple implementation pipelines.
• Proficient in banking platforms and host-to-host connectivity solutions.

Responsabilités

• Collaborate with regional teams to support electronic banking integration and ERP connectivity.
• Lead platform installation, customer training, and system migration with clients' ERP systems.
• Manage implementation pipeline, monitor progress, and review milestones with clients.

Connaissances

Customer service

ERP integration

Communication

Project management

Host-to-host connectivity

Cross-functional collaboration

Problem solving

Description du poste

SMBC Group is seeking a Client Service and Implementation Officer in the Philippines to lead onboarding and post-sale support for transaction banking solutions. You will coordinate with regional teams, manage deployments, train customers, and ensure timely delivery of projects.

The role focuses on ERP integration, host-to-host connectivity, and ongoing client satisfaction across multiple banking channels. Strong communication and collaboration across functions are essential.