Client Support and Implementation Manager

SMBC Group; Philippines; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

SMBC Group is seeking a Client Service and Implementation Officer in the Philippines to lead onboarding and post-sale support for transaction banking solutions. You will coordinate with regional teams, manage deployments, train customers, and ensure timely delivery of projects.

The role focuses on ERP integration, host-to-host connectivity, and ongoing client satisfaction across multiple banking channels. Strong communication and collaboration across functions are essential.

Qualifications

• Experience in customer service for transaction banking and ERP integration.
• Strong communication and project management skills.
• Ability to manage product lifecycle and multiple implementation pipelines.
• Proficient in banking platforms and host-to-host connectivity solutions.

Responsabilités

• Collaborate with regional teams to support electronic banking integration and ERP connectivity.
• Lead platform installation, customer training, and system migration with clients' ERP systems.
• Manage implementation pipeline, monitor progress, and review milestones with clients.

Connaissances

Customer service

ERP integration

Communication

Project management

Host-to-host connectivity

Cross-functional collaboration

Problem solving

Description du poste

As a Client Service and Implementation Officer, you will play a key role in delivering Transaction Banking solutions to clients by managing implementation, integration, and post-sales support. You'll be the bridge between the client, internal teams, and regional counterparts—ensuring smooth onboarding, platform functionality, and ongoing satisfaction.

How You'll Make An Impact

• Collaborate with regional client services and implementation teams to support electronic banking integration, including ERP/host-to-host connectivity for services like payables, receivables, and liquidity management.
• Lead platform installation, customer training, system migration, and integration with clients ERP systems.
• Manage the implementation pipeline by monitoring progress, conducting status reviews, and ensuring timely delivery against milestones and client expectations.
• Support Sales teams in delivering complex transaction banking solutions such as Treasury Management Systems, Host-to-Host, SWIFT FileAct, and cash pooling.
• Ensure effective end-to-end delivery of transaction banking products and conduct user training in SMAR&TS and other banking channels.
• Provide daily support to transaction banking customers via phone or email, coordinating with internal product teams for issue resolution.
• Oversee customer onboarding for Cash & Cheque Collection arrangements with Alliance Bank.
• Implement standard IMAGINE systems for clients and ensure seamless integration.
• Act as a key liaison with Product and Sales teams to address product gaps and recommend improvements.
• Build and maintain strong client relationships while identifying cross-selling opportunities for transaction banking solutions.
• Maintain customer satisfaction through consistent after-sales support and troubleshooting.
• Facilitate timely completion of regional deal documentation, serving as the main contact point for clients throughout the documentation process.

What Sets You Apart

• Strong background in customer service for transaction banking, customer implementation, and ERP system integration,
• Excellent communication and project management skills
• Ability to manage Product lifecycle, multiple priorities and implementation pipelines efficiently
• Proficient in banking platforms and host-to-host connectivity solutions
• Customer-focused mindset with a passion for problem-solving and continuous improvement
• Experience working in cross-functional and regional teams is a plus