Client Success & Implementation Lead, Transaction Banking

The Japan Research Institute, Limited (Singapore Branch); Makati; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

The Japan Research Institute, Limited (Singapore Branch) is seeking a Client Support and Implementation Manager to deliver Transaction Banking solutions, oversee onboarding, and coordinate post-sales support for regional clients in the Philippines. You will bridge client needs with internal teams to ensure smooth onboarding and ongoing platform functionality.

As the lead for implementation and integration projects, you will train customers, manage ERP connections, monitor progress, and support

Qualifications

• Strong background in customer service for transaction banking, customer implementation, and ERP system integration.
• Excellent communication and project management skills.
• Ability to manage product lifecycle, multiple priorities and implementation pipelines efficiently.

Responsibilities

• Collaborate with regional client services and implementation teams to support electronic banking integration, including ERP/host-to-host connectivity for services like payables, receivables, and liquidity management.
• Lead platform installation, customer training, system migration, and integration with clients’ ERP systems.
• Manage the implementation pipeline by monitoring progress, conducting status reviews, and ensuring timely delivery against milestones and client expectations.
• Support Sales teams in delivering complex transaction banking solutions such as Treasury Management Systems, Host-to-Host, SWIFT FileAct, and cash pooling.
• Ensure effective end-to-end delivery of transaction banking products and conduct user training in SMAR&T S and other banking channels.
• Provide daily support to transaction banking customers via phone or email, coordinating with internal product teams for issue resolution.
• Oversee customer onboarding for Cash & Cheque Collection arrangements with Alliance Bank.
• Implement standard IMAGINE systems for clients and ensure seamless integration.
• Act as a key liaison with Product and Sales teams to address product gaps and recommend improvements.
• Build and maintain strong client relationships while identifying cross-selling opportunities for transaction banking solutions.
• Maintain customer satisfaction through consistent after-sales support and troubleshooting.
• Facilitate timely completion of regional deal documentation, serving as the main contact point for clients throughout the documentation process.

Skills

Customer service

ERP integration

Project management

Stakeholder communication

Cross-functional collaboration

Tools

Banking platforms

Host-to-host connectivity

Job description

The Japan Research Institute, Limited (Singapore Branch) is seeking a Client Support and Implementation Manager to deliver Transaction Banking solutions, oversee onboarding, and coordinate post-sales support for regional clients in the Philippines. You will bridge client needs with internal teams to ensure smooth onboarding and ongoing platform functionality.

As the lead for implementation and integration projects, you will train customers, manage ERP connections, monitor progress, and support