Client Service Officer

MicroSourcing International; Philippines; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Healthcare coverage day 1

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing Cebu (IT Tower) is hiring a Client Service Officer for an onsite, shifting schedule. You will regularly coordinate with the client on offshore team status, monitor KPIs, coach staff, and ensure daily operations run smoothly.

The role requires strong English communication and 2+ years in a leadership role with direct client-facing experience. Competitive rewards include healthcare on day one, paid time-off with cash conversion, group life insurance, and performance bonuses.

Qualifications

• Strong English and communication skills, both written and verbal.
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management.
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
• All other duties as assigned.

Skills

Leadership

Strong English communication

Job description

Position:

Client Service Officer

Location:

Cebu, IT Tower

Work setup & shift:

Onsite, Shifting

Why join MicroSourcing

You'll Have

Competitive Rewards:

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony:

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team's performance
• Conduct coaching sessions and issuing corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and Head of Operations
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• All other duties as assigned

What You Need

Non-negotiables

• Strong English and communication skills, both written and verbal (REQUIRED)
• 2+ Year of experience in a leadership role

Direct client-facing experience

• Direct client-facing experience

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/