Client Success Manager

Callbox Asia Pacific; Iloilo City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Callbox Asia Pacific in Iloilo City is seeking a Client Success Manager to ensure clients achieve objectives with our lead generation solutions. This full-time, on-site role handles onboarding, understands goals, and coordinates with internal teams to design and execute campaigns.

You will monitor performance metrics, analyze results, and provide regular updates and strategic recommendations. Daily duties include managing client communications, identifying opportunities for account growth, and

Qualifications

• Strong customer service and satisfaction skills.
• Proven relationship-building abilities to nurture partnerships.
• Analytical skills to interpret campaign data and feedback.
• Excellent verbal and written communication.
• Experience in account management or client success in B2B services.
• On-site work in Iloilo and collaboration with cross-functional teams.
• Proficiency with CRM tools and reporting dashboards.

Responsibilities

• Onboard new clients and understand their goals and target markets.
• Coordinate with internal teams to design and execute effective campaigns.
• Monitor performance metrics and provide regular updates to clients.
• Identify opportunities for account growth and promote long-term partnerships.

Skills

Customer Service

Relationship Building

Analytical Skills

Communication

Account Management

Cross-functional collaboration

On-site presence

Education

Bachelor's degree

Tools

CRM tools

Reporting dashboards

Job description

Company Description

Callbox Asia Pacific is a leading provider of AI-powered lead generation services in the Asia Pacific region, with over 15 years of industry experience. The company helps global organizations build a strong presence in their target markets by engaging prospects through a Multi-Touch Multi-Channel approach that spans Voice, Email, Web, Chat, Social Media, and Events. Callbox’s expert team has established millions of high-value business connections across key sectors such as IT and Software, Telecommunications, Healthcare, Digital Marketing, Consulting, Finance, and Manufacturing. The company’s longstanding track record and recognition from respected awarding bodies reflect its commitment to quality, innovation, and client success.

Role Description

The Client Success Manager is a full-time, on-site role based in Iloilo focused on ensuring clients achieve their business objectives through Callbox’s lead generation solutions. This role involves onboarding new clients, understanding their goals and target markets, and coordinating with internal teams to design and execute effective campaigns. The Client Success Manager monitors performance metrics, analyzes results, and provides regular updates and strategic recommendations to clients. Daily activities include managing client communications, addressing concerns, identifying opportunities for account growth, and promoting long-term partnerships and customer retention. The role also requires close collaboration with operations, sales, and technical teams to maintain service quality and continuous improvement.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with a focus on delivering a positive client experience.
• Proven Relationship Building and Customer Retention abilities to nurture long-term partnerships and grow accounts.
• Solid Analytical Skills for interpreting campaign data, performance metrics, and client feedback to drive improvements.
• Excellent verbal and written communication skills, with the ability to present insights and recommendations clearly.
• Experience in account management, client success, or customer-facing roles, preferably in B2B or marketing services.
• Ability to work on-site in Iloilo and collaborate effectively with cross-functional teams.
• Ability to use CRM tools, reporting dashboards, and basic office productivity software.