Client Success & Logistics Coordinator

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Client Relations/Logistics Support professional in the Philippines to act as the primary contact for clients and coordinate with operations teams. The role focuses on timely, accurate logistics services and proactive problem resolution to ensure high client satisfaction.

The ideal candidate will have strong communication skills, experience in client support within logistics, and the ability to work both independently and with teams in a fast-paced environment.

Qualifications

• Experience in client support or customer service roles, preferably within the logistics industry.
• Strong communication skills, both written and verbal, with a focus on problem-solving.
• Ability to work independently and collaboratively, demonstrating organizational efficiency in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly to maintain high levels of client satisfaction.
• Coordinate with operations teams to ensure timely and accurate logistics services, reinforcing efficient communication channels.
• Monitor client interactions and logistics operations to foresee potential issues and proactively propose solutions.
• Facilitate seamless integration of client feedback into operational processes to enhance service delivery.
• Maintain comprehensive documentation of client interactions and operational protocols for quality assurance and continuous improvement.

Skills

Interpersonal skills

Communication skills

Problem solving

Tools

CRM software

Logistics management tools

Job description

Hammerjack Pty Ltd is seeking a Client Relations/Logistics Support professional in the Philippines to act as the primary contact for clients and coordinate with operations teams. The role focuses on timely, accurate logistics services and proactive problem resolution to ensure high client satisfaction.

The ideal candidate will have strong communication skills, experience in client support within logistics, and the ability to work both independently and with teams in a fast-paced environment.