Client Solutions Advisor: Financial Analytics & Support

FactSet; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

FactSet seeks a detail-minded Client & User Support associate in the Philippines. You will learn the FactSet Workstation and Excel, support clients via multiple channels, and help tailor solutions to complex financial queries.

The role emphasizes collaboration with Sales, Product, and Client Solutions, meeting performance targets, and continuous learning through internal training and market awareness.

Qualifications

• Bachelor’s degree, preferably in Finance or Business majors.
• Fluent English; strong analytical and problem-solving skills.
• Highly organized with proactive work style.
• Genuine interest or experience in financial markets.
• Excellent communication and interpersonal skills.
• Ability to work independently with creative thinking.
• Strong work ethic and self-motivation.
• Positive team player attitude.
• Willing to start by October 2026 and adapt to shifting schedules.

Responsibilities

• Gain a proficient understanding of the FactSet Workstation and Excel.
• Provide high-quality support and resolve complex financial queries.
• Collaborate with other teams to improve workflows.
• Meet targets and participate in trainings and internal meetings.
• Stay up to date with market trends and product offerings.

Skills

Fluent English

Analytical thinking

Problem-solving

Strong organizational skills

Interest/experience in financials

Excellent communication

Interpersonal skills

Independent learner/initiative

Proactive/self-motivated

Team player

Education

Bachelor’s degree in Finance or Business

Job description

FactSet seeks a detail-minded Client & User Support associate in the Philippines. You will learn the FactSet Workstation and Excel, support clients via multiple channels, and help tailor solutions to complex financial queries.

The role emphasizes collaboration with Sales, Product, and Client Solutions, meeting performance targets, and continuous learning through internal training and market awareness.