Advisor, Client Solutions - Workstation Solutions MNL

FactSet Research Systems Inc.; Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Retirement savings plans

Paid time off

Employee stock purchase program

Wellness days

Flexible work arrangements

Job summary

FactSet is seeking a motivated Client & User Support professional in Manila to assist a diverse client base using the FactSet workstation and Excel. You will provide timely solutions via phone, email, and chat, and collaborate with cross-functional teams to resolve complex queries.

The role emphasizes independence, analytical thinking, and a strong interest in financial markets, with opportunities to grow within a global, S&P 500 company.

Qualifications

• Bachelor's degree in Finance or Business majors.
• English is spoken fluently.
• Strong analytical and problem-solving skills as well as experience in advanced web searching.
• Highly organized.
• Genuine interest or experience in financial markets.
• Excellent communication and interpersonal skills.
• Willing to start by October 2026.
• Flexible to work in a shifting schedule.

Responsibilities

• Gain a proficient understanding of the FactSet Workstation and Microsoft Excel.
• Follow procedures to maintain high-quality client support.
• Share ideas and promote workflow improvements.
• Cooperate with Client Solutions, Sales, and Product Development teams.
• Meet targets and show motivation and high performance.
• Attend internal meetings and training sessions and complete projects.
• Stay up to date with the market and our products and competitors.
• Participate in formal 6-month and yearly reviews as per policy.

Skills

English fluency

Analytical skills

Problem solving

Independent work

Education

Bachelor's degree in Finance or Business

Tools

Microsoft Excel

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact Client & User Support is an industry-leading and award-winning client service team within FactSet, focusing on people with specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide variety of clients using the FactSet workstation, giving you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team comprises self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility. Support FactSet applications and create custom FactSet models, screens, and solve complex financial queries. Provide creative solutions through expert telephone, email, instant message, and proprietary communication channels.

What You'll Do

• Gain a proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
• Follow procedures for maintaining the highest level of quality support for all FactSet clients
• Share ideas and promote suggestions for the improvement of workflows
• Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
• Meet targets and goals set by exhibiting motivation and high performance
• Attend internal meetings and training sessions and complete projects as requested
• Keep up to date with the market we are operating in, including our products and competitors
• Progress is reviewed informally on a monthly basis, followed by formal 6-month and yearly reviews as per FactSet procedure

What We're Looking For

• Bachelor's degree, preferably in Finance or Business majors
• English is spoken fluently
• Strong analytical and problem-solving skills as well as experience in advanced web searching
• Highly organized
• Genuine interest or experience in financial markets
• Excellent communication and interpersonal skills
• Hardworking and proactive
• Ability to work independently using creative thinking without extensive direction
• Strong work ethic and highly self‑motivated
• Positive team player attitude
• Willing to start by October 2026
• Flexible to work in a shifting schedule

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage.

Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start‑up.

• Health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company‑wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
• Learn more about our benefits here.
• Salary is just one component of our compensation package and is based on several factors, including but not limited to education, work experience, and certifications.

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology.

Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor; you are now able to refer top talent for a monetary reward. Please note some exclusions may apply*