Digital Support Specialist | Hybrid | Ortigas | Day Shift | Up to PHP40K

Emapta; Mandaluyong; Hybrid; PHP 268,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO

Hybrid work arrangement

Salary advance program

Upskilling courses

Gym access

Annual leaves + growth opportunities

Office location in Ortigas

Employee referrals

Job summary

Emapta, a financial services support specialist, is hiring a Digital Support Specialist to manage subscriptions, billing, and support tasks within a hybrid Ortigas setup. The role emphasizes accuracy, cross-functional collaboration, and process improvements to deliver seamless customer experiences.

Ideal candidates have 2-3 years in customer service, strong Excel skills, and excellent communication. Emapta offers a competitive compensation package, Day 1 HMO, and ongoing professional development

Qualifications

• 2-3 years of professional experience in customer service or support.
• Proficiency in Microsoft Excel.
• Able to quickly learn, navigate, and adapt to new software and digital tools independently.
• Strong problem-solving and issue-resolution capabilities.
• Excellent written and verbal communication skills.
• Proven ability to provide professional, customer-focused support.
• High level of organization, accuracy, and attention to detail.

Responsibilities

• Manage subscriptions, account setup, billing activities, and related inquiries
• Monitor records and transactions to maintain billing accuracy
• Improve and maintain administrative workflows, procedures, and documentation
• Escalate complex issues and coordinate follow-up through resolution
• Respond to support tickets and resolve routine service concerns
• Assist with additional operational and administrative requirements as needed

Skills

Customer service

MS Excel

Adaptability

Problem-solving

Communication

Attention to detail

Tools

MS Excel

Job description

Elevate the Digital Operations Behind Exceptional Financial Services

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Salary: Up to PHP 40,000
• Shift: Day Shift, Weekends Off

Role Overview

Excellence behind the scenes defines exceptional service. Join an established financial services organization combining specialist expertise and digital capability to deliver seamless customer experiences. As a Digital Support Specialist, you'll bring precision to subscriptions, billing, support, and process improvement. With award-winning Emapta, Top 1% talent builds long-term global careers through international exposure, premium benefits, hybrid flexibility, continuous development, and opportunities designed to accelerate professional growth.

Qualifications

• 2-3 years of professional experience, including customer service or support experience
• Proficiency in Microsoft Excel
• Ability to quickly learn, navigate, and adapt to new software and digital tools independently
• Strong problem-solving and issue-resolution capabilities
• Excellent written and verbal communication skills
• Proven ability to provide professional, customer-focused support
• High level of organization, accuracy, and attention to detail

Responsibilities

• Manage subscriptions, account setup, billing activities, and related inquiries
• Monitor records and transactions to maintain billing accuracy
• Improve and maintain administrative workflows, procedures, and documentation
• Escalate complex issues and coordinate follow-up through resolution
• Respond to support tickets and resolve routine service concerns
• Assist with additional operational and administrative requirements as needed

Benefits

• Day 1 HMO with 2 free dependents
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 18 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.