Client Services & Operations Coordinator

Howden; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Howden in Makati, Philippines, is seeking a Client Services Associate to provide administrative, operational, and client support across various servicing activities. The role works with clients, partners, and internal teams to ensure timely delivery and accurate documentation for day-to-day account management.

Key responsibilities include coordinating responses to inquiries, managing contracts and policies, preparing reports, and collaborating with teams to enhance the client experience.

Qualifications

• Bachelor's degree in business, management, or related field is required.
• 1–3 years of experience in client services, customer support, or account management.
• Strong communication and interpersonal skills to build stakeholder relationships.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Coordinate and support client servicing activities with timely responses to inquiries.
• Monitor and manage client documentation, contracts, policies, and related records.
• Support account management by tracking requests and resolving concerns within service levels.
• Prepare reports, maintain databases, and document client transactions.
• Collaborate with cross-functional teams to improve processes and client experience.

Skills

Communication skills

Interpersonal skills

MS Office proficiency

Education

Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Job description

Howden in Makati, Philippines, is seeking a Client Services Associate to provide administrative, operational, and client support across various servicing activities. The role works with clients, partners, and internal teams to ensure timely delivery and accurate documentation for day-to-day account management.

Key responsibilities include coordinating responses to inquiries, managing contracts and policies, preparing reports, and collaborating with teams to enhance the client experience.