Client Services Manager — Lead Client Success (Onsite)

Link Wealth Adviser Support; Angeles; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Work Life Balance

New Hire Welcome Merch

Friday Free Lunch

HMO Coverage (Upon 3rd Month)

Quarterly Team Building

Tenure Bonus

Referral Bonus

Company Christmas Gifts

Holiday Shutdown

Job summary

Levera Solutions in Angeles City, Pampanga seeks a Client Services Manager to lead client engagements and service delivery. You will manage day-to-day communications, KPI/SLA adherence, and coaching of Team Leaders for high-quality client outcomes.

The role requires 3–5 years in client services or operations, preferably in BPO or outsourcing, with a focus on client satisfaction and performance metrics. Onsite work schedule is Monday to Friday mornings.

Qualifications

• Minimum 3–5 years of experience in client services, customer success, account management, or operations.
• Experience with Australian clients or Western markets is highly preferred.
• Proven track record managing client accounts with performance metrics, reporting and SLAs.
• Experience handling escalations or team coordination in outsourcing or service delivery.

Responsibilities

• Acting as the primary point of contact for assigned clients, managing day-to-day communications and expectations and overall client satisfaction.
• Leading and managing service delivery performance by ensuring the team meets KPIs, SLAs, and client contractual requirements.
• Directly managing Team Leaders with guidance, coaching, and performance oversight including regular check-ins and leadership mentoring.
• Converting client requirements into clear, actionable operational instructions with alignment across Team Leaders and staff.
• Proactively identifying client risks, issues, and opportunities and recommending solutions that improve service quality.
• Managing escalations and resolving client concerns in a timely, professional, and solution-focused manner.
• Managing client engagement with regular check-ins and performance reviews, aligning staff to client expectations.
• Collaborating with Operations, Team Leaders, and HR for resource allocation and workforce readiness.
• Overseeing end-to-end client lifecycle from onboarding to offboarding.

Education

Bachelor’s degree in business administration

Bachelor’s degree in communications

Job description

Levera Solutions in Angeles City, Pampanga seeks a Client Services Manager to lead client engagements and service delivery. You will manage day-to-day communications, KPI/SLA adherence, and coaching of Team Leaders for high-quality client outcomes.

The role requires 3–5 years in client services or operations, preferably in BPO or outsourcing, with a focus on client satisfaction and performance metrics. Onsite work schedule is Monday to Friday mornings.