Client Operations Lead: Elevate Engagement & Ops

Insight; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Insight is seeking a Client Operations Team Lead in Pasig to oversee daily productivity, manage escalations, and develop teammates. The role includes shaping processes, coordinating trainings, and ensuring contract compliance while collaborating with other departments.

Ideal candidates will have 5+ years in customer service and operations, with a bachelor’s degree preferred. This is a full-time, on-site role based in Metro Manila.

Qualifications

• 5+ years of experience in customer service and operations or related fields.
• Bachelor’s Degree preferred.
• College level or higher.
• Experience in logistics, customer service or operations preferred.

Responsibilities

• Develop and implement efficient practices to meet business needs.
• Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
• Ensure teammates attend trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client escalations and provide first level escalation.
• Ensure teammates process accurate/correct orders and adhere to contract compliance.
• Provide reporting for management and maintain positive interaction with other cross-functional departments.
• Identify any training needed for teammates and coach them as needed, while also QA requests.
• Ensure attendance and productivity daily.

Skills

Customer service

Operations

Education

Bachelor’s Degree

College level or higher

Job description

Insight is seeking a Client Operations Team Lead in Pasig to oversee daily productivity, manage escalations, and develop teammates. The role includes shaping processes, coordinating trainings, and ensuring contract compliance while collaborating with other departments.

Ideal candidates will have 5+ years in customer service and operations, with a bachelor’s degree preferred. This is a full-time, on-site role based in Metro Manila.