Client Service Coordinator (AU)

ASVW PH INCORPORATED; Mabalacat; On-site; PHP 300,000 - 420,000; Full time

Job summary

ASVW PH INCORPORATED is seeking a dedicated Client Service Coordinator (Admin Assistant) to manage client tasks and support the accounting team. The role requires strong organization, attention to detail, and ability to handle multiple responsibilities while delivering high-quality client service.

Key duties include monitoring emails, handling ITRs/BAS, opening new jobs, scheduling, coordinating with clients, and maintaining XPM & XERO databases.

Qualifications

• Bachelor’s degree required.
• 2+ years experience as a Client Coordinator.
• Preferably experience in an accounting firm.
• Excellent written and verbal English communication.

Responsibilities

• Monitor emails for urgent tasks and respond promptly.
• Process client-related tasks including ITRs and BAS.
• Open new jobs, allocate tasks, and set deadlines.
• Perform weekly ad hoc tasks as assigned.
• Manage staff roster and weekly job allocations.
• Coordinate with clients regarding their jobs.
• Track FYI emails and organize ITR extensions with the ATO.
• Send reminders for ITR and BAS documents before lodgment.
• Process ATO Pre-Fills according to the financial year.
• Maintain XPM & XERO databases.

Skills

Communication

Organization

Attention to detail

English proficiency

Time management

Education

Bachelor’s degree

Tools

XERO

XPM

Job description

ASVW PH is seeking a dedicated Client Service Coordinator (Admin Assistant) to manage client-related tasks efficiently and support the operations of our accounting team. The ideal candidate is organized, detail-oriented, and able to handle multiple responsibilities while maintaining high-quality service for our clients.

Key Duties & Responsibilities:

• Monitor emails for urgent tasks and respond promptly.

• Process client-related workouts, including ITRs and BAS.

• Open new jobs, allocate tasks, and set deadlines.

• Perform weekly ad hoc tasks as assigned.

• Manage staff roster and job allocations weekly.

• Coordinate directly with clients regarding their jobs.

• Track FYI emails and organize ITR extensions with the ATO.

• Send reminders to clients for ITR and BAS documents before lodgment.

• Process ATO Pre-Fills according to the financial year.

• Maintain XPM & XERO databases.

Experience & Attributes:

• Male or female with a Bachelor’s degree.

• Preferably with experience in an accounting firm.

• Excellent written and verbal communication skills in English.

• Goal-oriented with 2+ years’ experience as a Client Coordinator.

• Proficient in XERO and XPM.

• Trainable, resourceful, and highly efficient under pressure.

• Able to meet deadlines and handle additional tasks outside the role when required.

• Demonstrates behaviors aligned with company values: Driven, Innovative, Accountable & Teamwork-oriented.