CLIENT RELATIONS MANAGER/DIRECTOR (MAKATI, PHILIPPINES

Inova Care; Makati; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Inova Care is seeking a Client Relations Manager/Director to lead and strengthen relationships with clients, acting as the main point of contact and ensuring superior service delivery across regions.

You will coordinate onboarding, renewals, and retention initiatives, while partnering with Operations, Sales, and other teams to deliver tailored solutions and drive business growth.

Qualifications

• 3–5 years of relevant experience in client relations, account management, customer success, or a similar role.

Responsabilités

• Serve as the primary point of contact for clients, ensuring prompt, professional, and customer-focused communication.
• Build, maintain, and strengthen long-term client relationships through regular engagement and proactive support.
• Understand client needs, concerns, and business objectives, and coordinate with internal teams to deliver effective solutions.
• Manage client inquiries, requests, and concerns, ensuring timely resolution and a positive client experience.
• Maintain accurate and up-to-date client records, including contracts, service agreements, account activities, and renewals.
• Conduct regular client check-ins and business reviews to assess satisfaction and identify areas for improvement.
• Collaborate with Operations, Sales, and other internal stakeholders to ensure seamless service delivery.
• Communicate client feedback, expectations, and improvement opportunities to internal teams.
• Support the onboarding and implementation process for new clients and services.
• Identify opportunities for additional services, account expansion, and contract renewals.
• Prepare client reports, account updates, and relationship management summaries for leadership review.
• Coordinate with regional and local teams to ensure consistent client support across multiple territories.
• Contribute to initiatives that enhance customer satisfaction, client retention, and overall business growth.
• Perform other client relationship and account support duties as assigned.

Connaissances

Communication skills

Relationship-building

Proactive problem-solving

Stakeholder coordination

Organizational skills

Report preparation

Client onboarding

Description du poste

About the role

As a Client Relations Manager/Director, you will manage and strengthen client relationships while serving as the primary point of contact. You will help ensure excellent service delivery, coordinate with internal and regional teams, support client onboarding and renewals, and identify opportunities to improve client retention, partnerships, and business growth.

Key responsibilities

• Serve as the primary point of contact for clients, ensuring prompt, professional, and customer-focused communication.

• Build, maintain, and strengthen long-term client relationships through regular engagement and proactive support.

• Understand client needs, concerns, and business objectives, and coordinate with internal teams to deliver effective solutions.

• Manage client inquiries, requests, and concerns, ensuring timely resolution and a positive client experience.

• Maintain accurate and up-to-date client records, including contracts, service agreements, account activities, and renewals.

• Conduct regular client check-ins and business reviews to assess satisfaction and identify areas for improvement.

• Collaborate with Operations, Sales, and other internal stakeholders to ensure seamless service delivery.

• Communicate client feedback, expectations, and improvement opportunities to internal teams.

• Support the onboarding and implementation process for new clients and services.

• Identify opportunities for additional services, account expansion, and contract renewals.

• Prepare client reports, account updates, and relationship management summaries for leadership review.

• Coordinate with regional and local teams to ensure consistent client support across multiple territories.

• Contribute to initiatives that enhance customer satisfaction, client retention, and overall business growth.

• Perform other client relationship and account support duties as assigned.

What we're looking for

• 3–5 years of relevant experience in client relations, account management, customer success, or a similar role.

• Excellent communication and relationship-building skills.

• A proactive and energetic approach to client engagement and problem-solving.

• Confidence in building rapport, managing conversations, and coordinating with clients and internal stakeholders.

• Strong organisational skills and attention to detail when maintaining account records and preparing reports.

• The ability to manage multiple client needs and priorities while maintaining a high standard of service.

• A friendly, outgoing, and approachable communication style.