Client Relations Specialist

LVH; Philippines; On-site; PHP 600,000 - 960,000; Full time

Job summary

LVH is seeking a Client Relations Specialist to support the Client Relations team in handling luxury travel and concierge clients. You will manage client communications, maintain profiles, and assist in closing deals, ensuring high-standard service across all touchpoints.

The role requires 5+ years of client-focused experience in travel or hospitality, excellent English communication, and strong CRM and Google Suite skills.

Qualifications

• 5+ years client-focused experience in hotel, travel, concierge or executive support.
• Experience with luxury or high net worth clients preferred but not required.
• Exceptional verbal and written English communication skills.
• Bachelor's degree is the minimum educational requirement.
• Strong experience with CRM, Google Suite and other organizational tools.

Responsibilities

• Manage all aspects of initial communication with Clients across channels.
• Maintain comprehensive Client Profiles in the CRM.
• Qualify leads by assessing client background and requests.
• Assign high-value leads to Client Relations Directors.
• Assist the Client Relations team through the deal-closing process.

Skills

Client focus

English communication

Multitasking

Time management

Critical thinking

Education

Bachelor’s degree

Tools

CRM software

Google Suite

Productivity tools

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. Under the general supervision, the Client Relations Specialist will provide direct support to Client Relations to perform related work as required.

Essential Functions:

• Managing all aspects of initial communication with Clients across various channels
• Maintaining comprehensive Client Profiles
• Qualifying leads by performing an initial assessment of the client’s background and request.
• Assigning favorable and high value leads to Client Relations Directors
• Assisting the Client Relations team in all stages of the deal-closing process
• Maintaining the accuracy of data in our CRM system
• Tracing lead sources to support future marketing initiatives
• Confirm availability and pricing of suitable options for active requests during non-central shifts (by communicating with owners and partners via text, email, or call)
• Develop proposals using the CRM system accurately and efficiently during non-central shifts (by choosing the right options, checking if they are already a part of the Property Management System, preparing pricing, and putting together a map, if required)
• Prepare Booking Summary and file documents
• Handle and send different types of Contracts
• Distributing information to team and stakeholders
• Overseeing all activities within the shift and team in the absence of a Team Lead
• Performing other tasks assigned by the Client Relations Director - Operations.
• 5+ years client focus experience with hotel, travel, concierge & executive support
• Experience with luxury or high net worth clients is preferred but not required
• Exceptional verbal and written English communication skills
• Bachelor's degree is a minimum educational requirement
• Strong experience with CRM, Google Suite and other organizational tools
• Multi-tasking capabilities and work effectively under deadlines
• Knowledge of customer service principles and best practices
• Good organization and time management
• Critical thinking, interpersonal, and problem-solving skills
• Strong analytical skills, detail-oriented and exceptional organizational and multitasking skills
• Focuses and works together with team members in accomplishing work objectives.
• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
• Sets high standards of performance for self-assuming responsibility and accountability