Relationship Manager

Rise; Compostela; On-site; PHP 480,000 - 800,000; Full time

Benefits offered by this job

HMO for you and family

Flex time

Job summary

Rise is seeking a Relationship Manager in Cebu City, Philippines. You will manage a portfolio of clients, build long-term relationships with key executives, and ensure timely delivery of all client deliverables.

The role focuses on improving client retention and driving revenue through solutions aligned to client needs. Ideal candidates have 4+ years in a similar role, strong English communication, and proficiency with sales tools such as Google Suite and LinkedIn.

Qualifications

• Must have strong client relationship management experience.
• Excellent written and spoken English.
• Ability to manage multiple clients and deliverables with attention to detail.

Responsibilities

• Develop long-term relationships with a portfolio of clients.
• Connect with key business executives and stakeholders.
• Resolve client queries and provide timely updates to stakeholders.
• Cross-sell additional products or services to benefit clients.
• Review clients' financial income and offer appropriate advice.
• Collaborate with Sales to onboard and integrate new clients.

Skills

Client relationship management

Communication skills

Negotiation

Education

4-year degree

Tools

Google Suite

LinkedIn

Job description

Relationship Manager

Company: Rise Job Type: Full Time Cebu City, Philippines

Job Description

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long‑term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

• Developing long‑term relationships with a portfolio of clients
• Connecting with key business executives and stakeholders
• Excellent at conflict resolution, communication, counseling, reporting and consulting
• Resolving client queries
• Researching and cross‑selling additional products or services that could benefit clients
• Reviewing client’s financial income and offering advice when necessary
• Develop effective client retention plans that relate to the company’s targets for sales and client retention
• Plan or layout quarterly goals appropriate to the season/theme for clients in the company
• Able to effectively use LinkedIn and other scouting tools
• Savvy with Google Suites and other relevant software used by the team and/or the company
• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
• Efficiently liaise between the customer and internal teams
• Assist the operating departments on issues requiring assistance

Qualifications

• Graduate of any 4 year course
• At least 4 years experience in a similar role
• Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
• Excellent command of written and verbal English

Personal Characteristics

• Excellent listening, negotiation and presentation skills
• A highly positive attitude and perseverance
• Respond to high stress situations in a positive manner.
• Must be able to multi‑task and organize effectively
• Self‑motivated and able to thrive in a results‑driven environment
• Natural relationship builder with integrity, able to think critically, reliability and maturity
• Fast learner and able to understand the company’s processes, culture, and products

Join the mission! Be part of a growing mission‑oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

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