Client Relations Lead - VIP After-Sales & Service

Focus Global; Mandaluyong; On-site; PHP 446,400 - 669,600; Full time

Job summary

Focus Global is seeking a Client Relations Supervisor to enhance the customer experience by fostering relationships with clients. You will coordinate with various teams to ensure exceptional after‑sales service and resolve complex customer concerns.

The ideal candidate has a Bachelor's Degree, at least 4 years of experience in customer service, and strong leadership skills. You’ll be responsible for evolving service operations and leading a team that prioritizes customer satisfaction.

Qualifications

• Bachelor’s Degree from a reputable university.
• At least 4 years of experience in customer experience and service.
• Proficient in Google Business Suite and Microsoft Office.
• Strong interpersonal skills and genuine enthusiasm in assisting customers.
• Ability to quickly address customer concerns and operational needs.
• Excited to collaborate with cross‑functional teams and share ideas.
• Proven leadership experience.

Responsibilities

• Coordinate with clients and teams to ensure smooth client experience.
• Oversee resolution of customer concerns and assure efficiency.
• Identify and implement strategies to improve customer service operations.
• Deliver tailored after‑sales service to VIP clients.
• Track and analyze service quality and customer satisfaction metrics.
• Lead training and onboarding of team members.
• Manage team performance through evaluations and coaching.

Skills

Customer experience skills

Interpersonal skills

Problem-solving skills

Leadership skills

Education

Bachelor’s Degree

Tools

Google Business Suite

Microsoft Office

Job description

Focus Global is seeking a Client Relations Supervisor to enhance the customer experience by fostering relationships with clients. You will coordinate with various teams to ensure exceptional after‑sales service and resolve complex customer concerns.

The ideal candidate has a Bachelor's Degree, at least 4 years of experience in customer service, and strong leadership skills. You’ll be responsible for evolving service operations and leading a team that prioritizes customer satisfaction.