Client Relations Specialist: Service & Growth

FoodSHAP Inc.; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading food safety academy in the Philippines is seeking a Client Relations Associate to enhance client relationships and satisfaction. The role includes client engagement, account management, service coordination, and reporting insights. The ideal candidate holds a Bachelor's degree and has at least 2 years of experience in client relations, demonstrating excellent communication and organizational skills. Join a dynamic team and contribute to enhancing client experiences.

Qualifications

• Minimum of 2 years’ experience in client relations or related field.
• Strong empathy and rapport-building skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Serve as primary contact for clients and address inquiries.
• Build strong client relationships and ensure satisfaction.
• Assist in organizing client bookings and schedules.
• Provide assistance with program information and enrollment.
• Update client records in the CRM system.
• Collect and analyze client feedback for service improvements.
• Prepare reports on client interactions and satisfaction.
• Collaborate with sales, marketing, and operations teams.

Skills

Interpersonal skills

Communication skills

Organizational skills

Client relations experience

Tech-savvy

Education

Bachelor’s degree in Business, Marketing, Hospitality, Food Technology, or related field

Tools

MS Office

CRM tools or databases

Job description

A leading food safety academy in the Philippines is seeking a Client Relations Associate to enhance client relationships and satisfaction. The role includes client engagement, account management, service coordination, and reporting insights. The ideal candidate holds a Bachelor's degree and has at least 2 years of experience in client relations, demonstrating excellent communication and organizational skills. Join a dynamic team and contribute to enhancing client experiences.