Client Operations Supervisor

Armanino Pacific LLC; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Armanino Pacific LLC in Cebu City is seeking an experienced operations support professional to help manage accounts payable inboxes, organize invoices, and coordinate with vendors and internal teams. You will ensure accurate processing, track approvals, and maintain clear status reports for timely settlements.

You will guide teammates on procedures, identify improvements, and handle sensitive payment information with discretion while contributing to automation initiatives and documentation

Qualifications

• Strong organizational skills and attention to detail, including tracking multiple requests.
• Clear written and verbal communication across teams.
• Experience with common workplace software and collaboration tools.
• Ability to identify recurring issues, document procedures, and recommend process improvements.

Responsibilities

• Monitor accounts payable inboxes and ticketing systems.
• Organize and route invoices, payment requests, and vendor documentation to review and processing.
• Track approvals, monitor aging requests, and follow up with stakeholders to resolve delays.
• Maintain workflow trackers, status reports, and documentation for visibility.
• Support vendor file management and ensure records are complete and accessible.
• Coordinate with internal teams, clients, vendors, and other stakeholders to clarify requests and address delays.
• Guide team members on procedures, priorities, and documentation standards.
• Review workflow activity for issues and bottlenecks and suggest improvements.
• Help document and implement process changes and new tools.
• Handle sensitive business and payment information with discretion.

Skills

Organizational skills

Written & verbal communication

Collaboration tools

Process improvement

Education

High school diploma or equivalent

Business/Finance coursework or degree

Tools

Zendesk

Jira

Trello

Job description

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

Monitor accounts payable inboxes and ticketing systems; review, prioritize, and assign incoming requests. Organize and route invoices, payment requests, and vendor documentation to the appropriate teams for review and processing. Track approvals, monitor aging requests, and follow up with stakeholders to resolve outstanding items. Maintain workflow trackers, status reports, and documentation to provide clear visibility into request progress. Support vendor file management by keeping records complete, organized, and accessible. Coordinate with internal teams, clients, vendors, and other stakeholders to clarify requests and address delays or missing information. Guide team members on procedures, priorities, service expectations, and documentation standards. Review workflow activity for recurring issues, bottlenecks, or quality concerns and recommend practical improvements. Help document and implement process changes, new tools, and automation initiatives. Handle sensitive business and payment information with discretion and care.

Requirements

• Minimum of five years of experience in operations support, client or customer service, business process support, or a related field.
• At least one year of experience supervising, leading, or coordinating the work of a team.
• Experience monitoring and managing a shared inbox, service queue, ticketing system, or similar workflow.
• Strong organizational skills and attention to detail, including the ability to track multiple requests and deadlines.
• Clear written and verbal communication skills and the ability to coordinate across teams.
• Proficiency with common workplace software and collaboration tools.
• Ability to identify recurring issues, document procedures, and recommend process improvements.
• High school diploma or equivalent.

Preferred Qualifications

• Experience supporting accounts payable, invoice processing, payment requests, vendor records, or related finance operations.
• Experience with ticketing or workflow platforms such as Zendesk, Jira, or Trello.
• Experience preparing status reports, maintaining operational trackers, or documenting quality reviews.
• College coursework or a degree in business, operations, finance, or a related field.

Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms. Armanino Pacific is an equal opportunity employer. In compliance with Philippine labor laws, we ensure that all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or marital status. Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition's knowledge will result in termination of contract. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. Armanino is one of the top 25 largest independent accounting and business consulting firms in the United States. We are a nationwide leader serving privately held companies and private individuals, as well as nonprofit organizations and public entities.