Client Operations & Sales Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

Insight Enterprises, Inc. is seeking a Client Operations Specialist in Manila to support quoting, ordering and account management for assigned Account Executives. You will manage mailbox and call flow, price requests, and ensure accurate order processing and RMA handling.

The role requires 2–3 years in order management, strong English communication, CRM experience, and willingness to work an EMEA-aligned shift. Join a global tech Solutions provider with extensive client services exposure.

Qualifications

• Preferably Bachelor's Degree in any course
• College Level
• Atleast 2-3 years experience in Order management with a strong background in customer service, operations, IT and other related functions
• Must have experience in CRM tools
• Strong written and verbal English communications skills
• Amenable to work on EMEA aligned shift
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

Responsibilities

• Develop efficient practices to serve business needs.
• Work on special projects for clients and sales force as needed.
• Attend trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client calls and emails
• Research technical information on product requests and ensure access to procurement.
• Responsible for correct and accurate order processing.
• Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
• Research technical information on product requests and ensure access to procurement.
• Ensure special bid pricing is applied and correct cost is captured on every order before order is released.
• Ensure contract compliance
• Provide reporting for clients.
• Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing.
• Assist clients with their web accounts with Insight.
• Ensure correct and accurate order fulfillment
• Responsible for RMA management, credit re-bills and collections facilitation.
• Follow-up on all open client returns in a timely manner.
• Follow through to make sure the replacementorder is placed and shipped.
• Positive interaction with Customer Service /Purchasing on RA/Replacements.
• Keep sales force informed of any problems and final resolution of issue.
• Provide order status for client base.

Skills

Order management

CRM tools

Customer service

English communications

EMEA shift

Adaptability

Education

Bachelor's Degree

College Level

Job description

Insight Enterprises, Inc. is seeking a Client Operations Specialist in Manila to support quoting, ordering and account management for assigned Account Executives. You will manage mailbox and call flow, price requests, and ensure accurate order processing and RMA handling.

The role requires 2–3 years in order management, strong English communication, CRM experience, and willingness to work an EMEA-aligned shift. Join a global tech Solutions provider with extensive client services exposure.