Client Onboarding & Launch Specialist

JP Morgan Chase; Taguig; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

JPMorganChase in Metro Manila seeks a Client Onboarding Operations Associate to coordinate end-to-end onboarding and lifecycle delivery for investment products by aligning stakeholders, managing timelines, and maintaining disciplined documentation and governance.

You will drive execution across multiple workstreams, identify risks early, and elevate issues to keep delivery on track, while contributing to continuous improvement and playbook refinements based on lessons learned.

Qualifications

• Bachelor's degree
• Experience in client onboarding, client service, or client-facing operations within financial services and/or the hedge fund industry
• Ability to independently manage complex workstreams, prioritize competing demands, and exercise sound judgement under tight deadlines
• Demonstrated ability to identify risks early, elevate issues appropriately, and drive resolution across multiple stakeholder groups
• Strong organizational skills, including governance structuring, documentation rigor, and timeline management across concurrent engagements
• Proficiency with Microsoft Office tools for documentation, reporting, and stakeholder communication
• Strong analytical and problem-solving skills, with a proactive continuous-improvement mindset
• Ability to build trusted, durable relationships across clients and internal functions in a multicultural environment

Responsibilities

• Lead end-to-end execution of multiple complex, bespoke client onboarding initiatives across regions
• Coordinate operational due diligence, production readiness checks, go-live oversight, and post-launch stabilization
• Partner with stakeholders to confirm scope, define success metrics, and provide transparent status updates with clear next steps
• Translate business and operational requirements into actionable execution plans for cross-functional delivery teams
• Identify delivery risks early, elevate issues through appropriate channels, and drive timely resolution
• Align delivery across sales, product, client service, transition management, operations, and technology partners
• Establish and maintain delivery governance by tracking milestones, dependencies, decisions, and outcomes
• Maintain thorough documentation to support auditability, change traceability, and effective handoffs
• Improve onboarding playbooks, templates, and ways of working using insights from completed engagements

Skills

Client onboarding

Stakeholder management

Governance

Documentation

Project management

MS Office

Analytical skills

Multicultural teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JPMorganChase in Metro Manila seeks a Client Onboarding Operations Associate to coordinate end-to-end onboarding and lifecycle delivery for investment products by aligning stakeholders, managing timelines, and maintaining disciplined documentation and governance.

You will drive execution across multiple workstreams, identify risks early, and elevate issues to keep delivery on track, while contributing to continuous improvement and playbook refinements based on lessons learned.