Client Lifecycle Onboarding Analyst

ICAP; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

TP ICAP in Manila is seeking a Graduate level Client Onboarding team member to support BAU activities and assist the Client Lifecycle Team Lead in a fast-paced financial services environment.

You will complete onboarding for various risk clients, perform KYC/AML checks, screen clients, and liaise with compliance and internal stakeholders to ensure timely, accurate onboarding.

Qualifications

• Attention to detail with high organisation skills and proactive approach.
• Strong analytical abilities and problem-solving skills.
• Ability to work effectively in a high-pressure environment.

Responsibilities

• Deliver BAU activities in client onboarding with defined service levels.
• Complete onboarding for low/medium/high risk clients including KYC/AML checks.
• Monitor negative media alerts and escalate to compliance when needed.
• Use screening tools for client screening related to BAU cases.
• Coordinate group mailbox and field queries within the team.
• Build relationships with Operations and Front Office Brokers.
• Collaborate with Anti-Financial Crime in London on escalated AML/KYC cases.

Skills

Attention to detail

Analytical skills

Communication

Under pressure

MS Office

Team collaboration

Tools

Screening tools

Job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Team Lead in a fast paced Financial Services environment. Graduate level role, where sufficient training will be provided to support the joiner in learning key skills in the Financial Services Sector.

Role Responsibilities

• Will become responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business
• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks
• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance
• Utilise screening tools to complete efficient client screening related to BAU cases
• Responsible for assisting with group mailbox management, responding to queries and the allocation of e-mails within the team
• Build key relationships with internal Operations stakeholders as well as Front Office Brokers
• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

People Responsibilities

• Collaborating with team members to provide an efficient BAU service to clients and driving the reduction of client onboarding times in EMEA
• Provide feedback on suggestions for process enhancements to senior management
• Drive a positive culture within the team by supporting all team members in their daily tasks

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Shows evidence of being comfortable working in fast paced or pressured environments
• Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

• Knowledge of financial markets
• Previous experience in a similar organization
• Passion in achieving results and goals

Band & Level - Professional, 4

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City