Client Lifecycle Onboarding Analyst

TP ICAP Group; Hinoba-an; On-site; PHP 360,000 - 540,000; Full time

Job summary

TP ICAP Group in the Philippines seeks a graduate to join the Client Onboarding team, delivering BAU activities and supporting the Lifecycle Team Lead in a fast-paced financial services setting.

You will complete onboarding cases, perform KYC/AML checks, liaise with compliance, and build strong relationships with internal stakeholders while developing key essential skills through structured training.

Qualifications

• Attention to detail and high organisational skills are essential.
• Strong analytical ability and problem solving skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Excellent written and verbal communication, adaptable to audience.
• Experience with Microsoft Office applications is desirable.

Responsibilities

• Deliver BAU client onboarding activities within defined service levels.
• Complete onboarding cases for low/medium/high risk clients including KYC/AML checks.
• Monitor negative media and escalate to compliance where needed.
• Utilise screening tools for client screening in BAU cases.
• Support group mailbox and coordinate emails within the team.
• Build relationships with Operations and Front Office stakeholders.

Skills

Attention to detail

Organisational skills

Analytical ability

Communication skills

Ability to work under pressure

MS Office (Word, Excel, PowerPoint,Out

Education

Graduate level education

Tools

Microsoft Office Suite

Job description

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Team Lead in a fast paced Financial Services environment. Graduate level role, where sufficient training will be provided to support the joiner in learning key skills in the Financial Services Sector.

Role Responsibilities

• Will become responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business
• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks
• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance
• Utilise screening tools to complete efficient client screening related to BAU cases
• Responsible for assisting with group mailbox management, responding to queries and the allocation of e-mails within the team
• Build key relationships with internal Operations stakeholders as well as Front Office Brokers
• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

People Responsibilities

• Collaborating with team members to provide an efficient BAU service to clients and driving the reduction of client onboarding times in EMEA
• Provide feedback on suggestions for process enhancements to senior management
• Drive a positive culture within the team by supporting all team members in their daily tasks

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Shows evidence of being comfortable working in fast paced or pressured environments
• Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

• Knowledge of financial markets
• Previous experience in a similar organization
• Passion in achieving results and goals

Band & Level – Professional, 4

Company Statement

Concerned that you may not meet the criteria precisely?

At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background.

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.

TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location Philippines - Ecoprime Building - Taguig City

Work with us

Connecting clients, communities and colleagues for sustainable growth. TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data‑led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us. Joining TP ICAP puts you at the heart of markets that matter. You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.

More about us

TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group. Connections are at the heart of what we do.

We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow. Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth. And connections act as a catalyst.

Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future. TP ICAP. We connect.