Brokerage & Investigations Analyst - Fixed Term (12 Months)

TP ICAP; Manila; On-site; PHP 781,000 - 1,228,000; Full time

Job summary

TP ICAP in Manila is seeking a meticulous Brokerage Operations professional to manage brokerage rates, data maintenance, and client investigations for Global Broking in Europe. You will document fee schedules, update rate cards in systems, and address client queries in a fast-paced environment.

The role starts fully onsite for the first 3 months, with a transition to a hybrid model (3 days in-office, 2 days work-from-home) thereafter, aligning with our onboarding and operational standards.

Qualifications

• Demonstrates excellent attention to detail and high organisation skills.
• Strong analytical ability and problem-solving skills.
• Ability to work effectively in a high-pressure environment.
• Excellent written and verbal communication; adapts to the audience.
• Experience in fast-paced settings.

Responsibilities

• Provide central documentation for all brokerage rates.
• Input brokerage fees in systems and perform four-eyes checks.
• Notify clients and internal teams of new or amended rate cards.
• Engage with departments to automate or improve rate processes.
• Investigate client brokerage-related queries and support audits.

Skills

Detail oriented

Analytical

Communication skills

MS Office

High pressure environment

Tools

Microsoft Office

Job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The primary responsibility of the Brokerage and Investigation department is to support the business for the administration of brokerage rates for Global Broking in Europe. The department is composed of three key functions, all of them are closely linked together and all team members will be trained to perform all key functions: (i) documentation of our fee schedules, (ii) maintenance of those fees into our systems and (iii) investigation of queries raised on our invoices.

This is a client facing role where you will interact directly with clients on brokerage related queries.

Role Responsibilities

Brokerage Management

• Provide central documentation for all brokerage rates
• Ensure the proper documentation and storage of the agreed brokerage rates, adhering to company standards in terms of approval and governance;
• Respond to requests from customers, business, Chief Pricing Officer, other support departments and audit for new, amended or copies of current fee schedules or venue rate cards;
• Notify appropriate personnel within the firm as well as customers of new/amended agreements;
• Engage with relevant departments to automate the brokerage rates or ensure that a manual process is implemented;
• Liaise with clients to follow up on their queries, send them relevant brokerage letters.

Brokerage Data Management

• Input brokerage fees in the relevant systems for new/ amended rates and discounts;
• Perform 4 eyes checks for the new rates input and regular adhoc checks on discounts and rates to ensure reliability of our data;
• Suggest technical enhancements to the systems and work towards centralisation of the brokerage rates.

Customer Investigation

• Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them;
• Perform the brokerage checks requested by the audit;
• Track and analyse the transactions where brokerage has been input manually;
• Suggest improvement to the systems and processes;
• Design and implement reconciliations and MI/KPIs to support our business and evidence controls
• Ensure that processes are documented and, where possible, that processes are aligned, across business lines and entities
• Be responsible for the evolution of the function, and any improvements of processes

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Shows evidence of being comfortable working in fast paced or pressured environments
• Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

• Knowledge of financial markets
• Previous experience in a similar organisation

Work Setup

• Fully onsite during the first 3 months (training/onboarding period)
• Transitions to hybrid thereafter - 3 days in-office, 2 days work-from-home

Shift Schedule

• Night Shift: 8:00 PM - 5:00 AM

Band & Level - Professional, 4

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - Ecoprime Building - Taguig City