Client Implementation Officer

MicroSourcing International; Metro Manila; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Senior Client Implementation Officer to drive the onboarding of new clients, coordinating across IT, HR, and Recruitment to remove bottlenecks and ensure timely launches. You will own end-to-end project plans, manage risks, and document best practices.

The role requires 3–5 years in client implementations, strong communication, and proficiency with Word, Excel, and PowerPoint. Hybrid work setup in Metro Manila is offered.

Qualifications

• Graduate of any Bachelor’s degree.
• 3-5 years of experience in Client Implementations or Transition of new projects in an outsourcing setup.
• Experience in Operations Management, specifically in developing KPIs and team structures for voice and non-voice operations.
• Proficiency in PC applications including Word, Excel, Project Planning Tools, and PowerPoint.
• Strong communication, facilitation, and conflict resolution skills.

Responsibilities

• Lead all phases of client onboarding, from initial scoping and planning to execution and final handover.
• Serve as the primary liaison between the client and internal departments like IT, HR, and Recruitment to address bottlenecks.
• Develop comprehensive project plans focused on proactive risk mitigation to ensure an on-time launch.
• Analyze successes and failures of each implementation to identify opportunities for process improvement and documentation of best practices.
• Maintain clear, transparent communication with senior management and clients regarding project status and milestones.

Skills

Client onboarding

Communication skills

Process improvement

KPIs / team structures

Education

Bachelor's degree

Tools

Word

Excel

Project Planning Tools

PowerPoint

Job description

Discover your 100% YOU with MicroSourcing!

Position:

Senior Client Implementation Officer

Location:

Global One, Eastwood, Libis Quezon City

Work setup & shift:

Hybrid / Shifting

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Client Implementation Officer, you will be responsible for the successful and timely launch of new clients, acting as the driving force behind a seamless onboarding journey. Specifically, you will:

• Lead all phases of client onboarding, from initial scoping and planning to execution and final handover.
• Serve as the primary liaison between the client and internal departments like IT, HR, and Recruitment to address bottlenecks.
• Develop comprehensive project plans focused on proactive risk mitigation to ensure an on-time launch.
• Analyze successes and failures of each implementation to identify opportunities for process improvement and documentation of best practices.
• Maintain clear, transparent communication with senior management and clients regarding project status and milestones.

What You Need

Non-negotiables

• Graduate of any Bachelor’s degree.
• 3-5 years of prior experience in Client Implementations or Transition of new projects in an outsourcing setup.
• Experience in Operations Management, specifically in developing KPIs and team structures for voice and non-voice operations.
• Proficiency in PC applications including Word, Excel, Project Planning Tools, and PowerPoint.
• Strong communication, facilitation, and conflict resolution skills.

Preferred Skills/expertise

• Familiarity with the field's concepts, practices, and procedures.
• Experience with workflow routing and process management.
• Experience managing multi-phase projects.
• Experience with pioneering projects or start-up operations.
• Graduate studies are considered an advantage.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

For more information, visit https://www.microsourcing.com/;

• Terms & conditions apply