Client-Facing Team Manager - Day Shift, Weekends Off

VAP; Davao City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

HMO w/ Dental Coverage

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VAP is hiring a Team Manager to lead a group of Virtual Assistants in delivering high-quality client-facing services from our Davao office. You will directly manage client interactions, onboarding/offboarding of VAs, and ongoing coaching to meet client goals.

Ideal candidates bring at least 3 years in Team Lead/Manager roles within VA/BPO/KPO environments and hold a Bachelor's degree. Strong English, MS Office skills, and people management are essential for success in this role.

Qualifications

• Minimum 3 years of experience as a Team Lead/ Team Manager in the Virtual Assistant, BPO, KPO, or Shared Service industries.
• Bachelor’s Degree holders are preferred.
• Strong Client Management or Account Management skills with experience in client dealings.
• High-level competence in Microsoft Office; skills in other software or CRMs will be an advantage.

Responsibilities

• Client Interaction: Serve as the primary point of contact for clients, addressing their queries and concerns, and ensuring their needs are met promptly and effectively.
• Onboarding and Offboarding: Manage the onboarding and offboarding process of VAs, ensuring a smooth transition for clients.
• Client Support: Provide ongoing support to clients, including coaching, performance updates, and addressing any issues that arise.
• Team Leadership: Communicate team goals, motivate team members, and assess their performance to ensure alignment with client objectives.
• Quality Assurance: Oversee the work of team members (VAs) to ensure quality and compliance with guidelines.
• Strategy Development: Develop and implement strategies to promote adherence to company regulations and performance goals.
• Reporting: Generate and share comprehensive and detailed reports about performance, company-related objectives, and deadlines.
• Team Meetings: Conduct team meetings to update on best practices and continuing expectations.
• Work Environment: Create a pleasant working environment that inspires the team.

Skills

Client Management

Team Leadership

English Proficiency

Microsoft Office

Coaching Skills

Education

Bachelor’s Degree

Tools

CRM systems

Job description

VAP is hiring a Team Manager to lead a group of Virtual Assistants in delivering high-quality client-facing services from our Davao office. You will directly manage client interactions, onboarding/offboarding of VAs, and ongoing coaching to meet client goals.

Ideal candidates bring at least 3 years in Team Lead/Manager roles within VA/BPO/KPO environments and hold a Bachelor's degree. Strong English, MS Office skills, and people management are essential for success in this role.