Client-Facing Solutions Engineer

KDCI; Philippines; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

KDCI is seeking a Forward Deployed Engineer to work directly with clients, embedding technical solutions into their environments. You’ll bridge the gap between product and customer, customizing implementations to solve specific business challenges.

You will collaborate with clients across time zones, deploy solutions, and troubleshoot production systems while gathering feedback to drive product improvements. Travel and flexible hours are possible to meet project needs.

Qualifications

• 3+ years in a client-facing engineering or solutions role.
• Strong software engineering fundamentals across at least one stack.
• Excellent communication and stakeholder management skills.
• Ability to work independently and adapt quickly to new environments.
• Experience with APIs, integrations, and troubleshooting production systems.

Responsibilities

• Work directly with clients to understand technical and business requirements.
• Customize, configure, and deploy solutions within client environments.
• Build integrations between the product and client systems.
• Troubleshoot issues on-site (virtually or in person) and provide rapid fixes.
• Gather client feedback and relay it to product and engineering teams.
• Document deployment processes and best practices.

Skills

Client-facing

APIs

Integrations

Troubleshooting

Software fundamentals

Communication

Stakeholder management

Job description

KDCI is seeking a Forward Deployed Engineer to work directly with clients, embedding technical solutions into their environments. You’ll bridge the gap between product and customer, customizing implementations to solve specific business challenges.

You will collaborate with clients across time zones, deploy solutions, and troubleshoot production systems while gathering feedback to drive product improvements. Travel and flexible hours are possible to meet project needs.