Forward Deployment Engineer

DBSync Inc; Mexico; On-site; PHP 2,117,898 - 4,235,796; Full time

Job summary

DBSync Inc is seeking a Forward Deployment Engineer (FDE) to bridge product teams and enterprise clients. In a hybrid role, you will design, deploy, and optimize AI-driven solutions, workflow automations, and SaaS integrations across customer environments to deliver measurable impact.

You will run discovery workshops, translate business requirements into technical workflows, write integration code, and support go‑live and adoption.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent demonstrated experience shipping production integrations.
• 4–8 years in a customer-facing technical role where you personally wrote and owned the code.
• Strong coding ability in Python, Java, Go, or similar, building real integration logic.

Responsibilities

• Customer Discovery: conduct structured workshops with client stakeholders to capture workflows and desired outcomes.
• Solution Design: translate business requirements into technical workflows, automations, and integrations.
• Deployment Execution: configure, test, and deploy solutions, ensuring go-live and adoption.
• Workflow Automation: build automations using APIs, scripts, or low-code platforms.
• Technical Troubleshooting: diagnose integration issues and iterate based on feedback.
• Customer Advocacy: serve as the technical expert during onboarding and beyond.

Skills

Python

Java

Go

REST APIs

SaaS Integrations

SQL

BI Tools

Communication

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

CI/CD

Observability tools

Job description

About the Role

The Forward Deployment Engineer (FDE) is a hybrid role at the intersection of engineering, business analysis, and customer success. Acting as the bridge between product teams and enterprise clients, FDEs ensure smooth deployment of AI-driven solutions, workflow automation, and SaaS integrations. They combine technical expertise with business acumen to translate client needs into production-ready solutions that drive measurable impact.

Roles and Responsibilities

• Customer Discovery: Conduct structured workshops with client stakeholders to capture workflows, pain points, and desired outcomes.
• Solution Design: Translate business requirements into technical workflows, automations, and integrations.
• Deployment Execution: Configure, test, and deploy solutions, ensuring seamless go-live and adoption.
• Workflow Automation: Build and customize automations using APIs, scripts, or low-code platforms.
• Technical Troubleshooting: Diagnose integration issues, resolve blockers, and iterate based on client feedback.
• Customer Advocacy: Serve as the technical expert during onboarding and beyond, ensuring long-term customer success.
• Feedback Loop: Provide insights from deployments to product and engineering teams to shape roadmap priorities.

Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field — or equivalent demonstrated experience shipping production integrations.
• 4–8 years in a customer-facing technical role where you personally wrote and owned the code (Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Implementation Engineer, or similar).
• Strong coding ability (Python, Java, Go, or similar) — able to build and debug real integration logic, not just configure a UI.
• Deep familiarity with SaaS systems, REST/SOAP APIs, webhooks, and authentication patterns (OAuth, API keys, SSO basics).
• Experience with workflow automation platforms, CI/CD, and basic observability/monitoring tools.
• Comfortable with SQL and at least one BI tool (Looker, Tableau, Superset) for validating data and demonstrating impact.
• Demonstrated ability to operate independently in ambiguous, loosely-scoped situations and drive to a working solution.
• Excellent communication skills — able to run a discovery workshop, explain a technical trade-off to a non-technical stakeholder, and write clear documentation.

Strongly Preferred

• Hands‑on experience with LLM/agentic frameworks (LangChain, LangGraph, CrewAI, or similar) and applying them to real workflow or data problems.
• Experience with RAG pipelines, prompt/eval design, or AI observability and guardrails.
• Prior experience embedded on-site with enterprise clients during implementation.

Nice to Have

• Background in consulting or early-stage startup environments (frequently correlates with FDE success due to comfort with ambiguity and ownership).
• MBA preferred.

Location

Mexico (Remote, LATAM region)

Shift Timings

U.S. Shift (8:00 AM CST - 5:00 PM CST)